Northwoods Animal Hospital of Cary

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OPEN NOW - Closes at 5:30pm

The care given at this facility is okay, my dogs have always been taken care of. I usually don't have to wait a ridiculously long time to get an appointment and we also have never had an issue with availability to board our dogs. My big beef with this animal hospital is how the charge. Being a multiple pet home, we can really rack up medical bills for just general preventative care. That is something we knew when we adopted our girls and understand that it is not free. We have boarded both dogs there on 2 separate occasions (I really don't like to board my dogs, I prefer to take them with me but not always possible) and called ahead to get a quote. We usually get check ups/ vaccines/ nail clippings ect. while they are in for boarding. Killing 2 birds with one stone, you know. BOTH times we went to pick up the dogs, they have added a large sum to the total. Let me be very clear, we asked for a quote for all services in advance, and they surprise us. They say we signed paperwork that gave them permission and that we had to pay it. It is humiliating to be standing in a busy waiting room with other people after being gone from my dogs and missing them to be kind of held up for extra money we didn't anticipate. If we were to try and really argue it we sound like cheap pet owners. Apparently when we dropped them off, they had me sign a paper for this extra procedure and never told me it would be an additional cost. I thought she was saying it was part of what I asked for. The thing is, I would have probably gotten all recommended procedures done, I would have just needed to do them in separate appointments to break it up. IF it were an emergency procedure, I wouldn't have hesitated and given them the care. I feel humiliated and like I have been taken advantage of.

I have been taking my cats to Northwoods Animal Hospital for the past ten years. I have always found all the Dr's & staff to be caring, pleasant, and knowledgeable. They where very compassionate when my first cat passed away due to heart failure. They have been very helpful with the cat I have now due to behavioral issues. I would highly recommend Northwoods Animal Hospital to anyone.