Verizon

Write a Review435-865-1532

CLOSED NOW - Closed

they attempted to rip me off by trying to slide in a warranty charge after I said I didn't want it. Then brook insulted me and my wife with snide statements in front of everyone in the store including other customers stating I was making things more difficult than they needed to be because they were just trying to give me free stuff (to the tune of a $79.99 warranty they get commission on most likely) and that dealing with me made her need to drink. (but she had been badmouthing other customers right in the open so guess her unprofessional behavior should not be surprising). She then split my refund into 2 separate transactions. essentially they charged me over $350 for a correct charge of $121.91. After numerous calls to customer service requesting to speak with a manager I received a call back from Michael - who apparently is not a manager who proceeded to advise me that the refund issue was my fault because the rep who processed our transaction had showed us the bill before charging our card (THIS DID NOT HAPPEN - NOTHING WAS SHOWN TO US - AND I ASKED THE GIRL OUTRIGHT IF SHE WAS PUTTING ANY OTHER CHARGES ON IT BECAUSE I DID NOT WANT IT PRIOR TO RINGING IT UP) She confirmed that she hadn't which was a lie. I did not get the money refunded to my card back until 11/09 (7 days) and have yet to get the balance of my refund of over $82 that I was advised would be mailed in a check form to me on 11/07. To date I continue to get the run around about the money due to me and when I called the store yesterday to get an update on the refund and accessory another snarky ignorant employee Sam (assistant manager) advised me he didn't know where the corporate office was, could not tell me anything about the check and I would get it when I get it. (now 13 days later) I requested a call from the district manager Evan - still no call from him.These people are just rip off artists and you better hope that they don't over charge you - good luck getting your money back