Caribbean Blue Pool Supply & Service

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Staff at Caribbean Blue Pools have been very professional and easy to work with. Thanks!

Forced to use these folks due to a home warranty policy. First experience, they charged fees they were not supposed to and took FOREVER to order a part. We eventually got the money back that time. Second experience (again, we were forced to use them) they did absolutely nothing and charged a credit card even though we cancelled them through the warranty company. They did not contact us until 4 days after being dispatched (supposed to be within 24 hours) and then TWELVE days after that they still had not even ordered the part (yet they billed the credit card). Run like the wind - don't use these people!

Rough experience. We had them service our pool since April 2013. We picked them because the were servicing the pool from the previous owner.



So the Good: They were responsive when we had issues and the folks we dealt with were very nice.



So, now the Bad: Our pool pump was getting really loud, so we used our home warranty to have it repaired. Well, the repair man let us know about other issues with the pool and equipment. They let us know that our service company should have told us about that. About that same time, we got algae in our spa, just after servicing. In all fairness, we were doing biweekly service in the summer. However, thing seemed to pile on, pump was previously repaired incorrectly, system was leaking, skimmer basket was cracked and algae was infesting the pool. When we contacted them, and documented our expectation, Ken then owner really pushed blame onto his employees, which I was not impressed with. We had another pool company come out and test the water and inspected the equipment and the report was not so go.



We lost trust with Caribbean Blue Pool Service and decided to move to a new company. When we notified Ken, we were belittled and one comment that he sent us was "I am sure that I will survive without your $20.oo profit each month." Guess we made the right decision to move on.



Again, they did a good job, but it felt like they did not have attention to detail, and once we found out, they were not happy with us for pointing it out. When you are paying for a service, you hope you get your moneys worth. I don't think we did with Caribbean Blue Pool Service.

We have used these folks for a few months now (on the referral of a neighbor) and I can't say enough about them. The guys are always so polite & knowledgeable. We were only going to use them through the summer months but my husband now insists they do a better job than he does so we will keep them on indefinitely. I highly recommend Caribbean Blue Pools. Thanks guys and gal!