ImOn Communications is the smart choice for high-speed Internet, cable TV, and phone service for residents of Cedar Rapids, Marion, and Hiawatha and provides businesses throughout the Cedar Rapids & Iowa City corridor with advanced communication solutions to help organizations of all sizes meet their business objectives. At ImOn, we take pride in doing things a little differently: Connecting With the Customers we Serve! ImOn is truly a LOCAL company, headquartered in Cedar Rapids, Iowa. That means, we don't simply provide a connection, we are making connections with our customers every day. We Are Leading With Technology! ImOn Communications serves both residential and business customers with one of the most technologically advanced broadband networks in the country. We continue to invest and expand our fiber optic network to bring our residential customers GIGABILITY - Internet at the speed of now with up to 1Gig (1,000Mb) Internet service. ImOn's dedicated 10 gigabit fiber business network provides companies with access to a comprehensive portfolio of advanced communications services to help them improve productivity and drive their business. We Support Our Community! ImOn gives back every year by supporting more than 70 local non-profit groups through donations, volunteering' and sponsorships. Give Us a Try, See the Difference At ImOn, we believe that local isn't just an address. We don't just work here, we live here too. From the service techs to the CEO, we are dedicated to making the local community a great place to live, work, and play! Our belief in providing a great experience extends far beyond our award winning service and products. It is in everything we do.
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Reviews

DT
Debb T.

03/12/2023

Provided by YP.com

These guys were excellent. Called to let me know they were running a little late, were very polite & explained everything before leaving.

MF
Michele F.

01/09/2023

Provided by YP.com

All is good, I have had no issues.

TM
Tara M.

04/14/2022

Provided by YP.com

Switched to Im'On due to reliability of the other major provider in our area. Before, I literally had to re-start the modem 2 to 3 times a day with them and that was after 2 service calls. Our devices would get kicked off wifi constantly. We stream all of our TV viewing, I work from home and my son is always online gaming. After switching, all of our devices stay connected and I have not had to re-start the modem once.

SV
Stakh V.

02/28/2019

Provided by YP.com

Worst internet service ever!

They use antediluvian modems. The speed of internet in 10-20 times slower than it has to be.

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Angie G.

12/02/2017

Provided by YP.com

This has been the worst experience. I have not had Internet for 2 months, 24 hour "tech support," is not helpful, customer service does not do their job, do not put in tickets when they say they will, do not show up for appointments, etc, etc etc. They wonder why you are upset. Media com is bethere than this if that tells you anything.

JB
Jeff B.

08/16/2017

Provided by YP.com

Only internet provider where I actually got the speed I pay for! I got 30 mbps internet and my speed test showed 30! Internet has always been great and haven't had a single issue. Service guy was a pleasure to work with also.

JH
Joshua H.

11/10/2014

Provided by YP.com

If you want an internet service provider who (1) fails to consistently deliver the speed advertised, (2) provides shoddy equipment that cannot service your entire SMALL home, (3) employs technicians who fail to inform you of all charges, only to assess a petty $7.87 bill, (4) deal with attitude and customer service reps who seem uninterested in assisting you, then IMON is for you.

JS
Jaida S.

12/29/2016

Provided by YP.com

This is the worst company EVER!!! We don't have service 80% of the time. Call customer service and they will be put front with you that they don't care. We will get a tech to your house in 7-10 business day but they won't be able to fix your problem. We looking at paying to get out of our contract because this is by far the worst company I have ever had to deal with. DO NOT JOIN THIS COMPANY

LE
Larry E.

06/06/2016

Provided by YP.com

From the day of installation, I have had an excellent experience with IMON. The few times I needed to call customer service, my questions were answered immediately.

SS
Sarek S.

05/23/2016

Provided by YP.com

They screwed up my billing and blamed me . they want me to pay a late fee because they screwed up and they will not work with you. Ive never had a company out right accuse you of misleading them. Will be stopping service and take my business elsewhere.

BK
Bill K.

11/22/2015

Provided by YPmobile

Wow. I have never experienced so much trouble with my Internet and cable TV. ImOn is a joke. I have had Mediacom and Dish and never experienced this many problems. Funny I still pay my bill every month but don't get the service I should receive. Hey ImOn how about a credit on my bill for all the Times it don't work. I will be calling mediacom or Dish on monday. Bill Klarkowski.

JB
Josh B.

11/11/2015

Provided by YPmobile

Horrid. They charge fees for litterally everything and Internet service is much slower than what I am paying for. I left mediacom for this company and they are the worst! Apparently not... Imon is taking the lead.

RC
Ravi C.

06/09/2015

Provided by YP.com

Had an issues on the first day, but they came and fixed it the next day. I will trust the local rep more than the actual customer service.

S.
Skysthelimit4ev ..

04/11/2015

Provided by YP.com

Terrible performance on their internet. They bring on new customers by the hundreds without second thought that their capacity cannot handle their growth. I've dealt with speed issues for monthes straight and received the same excuses everytime i called their tech support. Even after their upgrade i'm still having issues yet they refuse to let me out of their contract without paying a cancellation fee. What makes matters worse is that mediacom is just as bad, welcome to the monopolistic market of overpriced internet.

JM
Jean M.

11/09/2014

Provided by YP.com

Jean M 11/9/2014 We were told when we signed that shortly we would get a better box with the new features but haven't seen it yet ! With the remote, we turn the TV on, it goes off ! Turn it on again, it goes off ! Maybe the 3rd time it works ! I would go back to Direct TV or Medicom in a minute, they have more up to date equipment and we got a lot of our channels dropped !! Not happy :(

KR
Kim R.

10/20/2014

Provided by YPmobile
do not waste your time with this company

they are the worst company to deal with let's put it this way I would rather go to Mediacom then deal with these people Mediacom sucks so that tells you how low on the rankingthis business is. They have 24 hour technical service on internet except they don't know what the hell they're doing!if you want to throw your money down the rabbit hole this is a place to do it

RH
Rick H.

09/22/2014

Provided by YP.com

I have read the other reviews and I think they are bogus. I have been with IMON since they were McLeod, and that was in 2001. Their customer service is great, and they are always willing to work with me on price to match deals that Century Link, and Mediacom are promoting at the time my contract is up. Never had a problem with making a payment, or with their staff. IMON rocks, never mind these other yahoo's that are bad mouthing the company. Also as a side note, their advertised speeds are true! I have the 25MB package, and I consistently receive 23-24MB down.

AB
Adam B.

07/27/2014

Provided by YP.com

I am a huge fan of Imon! I only have their internet and it is amazing compared to century link. I consistently have 13.5-14.5 MBPS download speed, my 2 roommates play games online and have never had any issues.

A
ann.schweitzer.50

05/08/2014

Provided by YPmobile
The WORST!

DVRs suck!!! You record a show and then when you watch it later it cuts out every 5 seconds. If you call customer service they tell you to unplug your box and plug it back in..works for a week then happens again. They got rid of 15 channels I watch on a regular basis and are still charging me the same amount on my bill. Fed up!!!

P
parker.e.anderson

04/15/2014

Provided by YPmobile
Hard to make a payment - Don't use Imon.

I have never had such a hard time making a payment to any utility. The snarky customer service reps on the phone are baffled as to why Imon is not the most important set of usernames & passwords to remember in my life. Expect to be placed on hold for 10 minutes per call (it will take several calls to resolve any small issue) and expect Imon to charge you a $6 "convenience fee" to make a payment.

More Business Info

BBB Rating
A+
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Hours
Regular Hours
Mon - Fri:
Sat:
Services/Products
  • Premium Movie Channels
  • Business Internet
  • Broadband
  • Internet Provider!
  • 24-Hour Technical Support
  • Unlimited Internet Access
  • HDTV
  • Parental Control Devices
  • Internet Installation
  • TV Guides
  • Dvrs
  • Voice Over IP
  • Telephones
  • Cable Modems
  • Fiber Internet
Payment method
discover, visa, check, debit, mastercard
Neighborhood
Oakhill Jackson
Accreditation

Better Business Bureau

Social Links
Categories
Internet Products & Services, Cable & Satellite Television, Internet Service Providers (ISP), Telephone Companies
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