Westside Tire Co

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OPEN NOW - Closes at 6:00pm

Be advised, The coupon for Brake Service listed here: only includes 1 axle which isn't listed. Also according to the invoice it excludes Ceramic pads. Also charging 79.95 for non ceramic pads when online you can get them OEM Ceramic for 38.99. I called to give them my CC over the phone cause they were closing. Quoted me 254.56 to get rear pads and rotors done. (thats it) Paid,then called to ask what they were charging for labor. They explained that the 129.95 coupon was for the brake service plus the cost of the rotors which were 48.98. So I asked how much they were charging me for pads and couldn't understand what I was asking, (aka they didn't want to tell me how much they were making off labor) So looking at attached invoice,you can see they are either lying our of their asses on the labor cost (50.00) or they are really making 200% on their ceramic (non ceramic) brake pads. Checking the mileage they never did a drive test. They did not resurface rotors (bought new ones)

West Side Tire gets one star because they do have great customer service and they get you in and out of the shop quickly. If that is all you need out of your automotive technician, then this shop is for you. If you require more, like the job getting done right, stay far away.

I took my GMC 3500 box truck to them for a leaking exhaust manifold. They changed both sides and called me after a couple days to tell me the job was done and the charge was $1,300. They also replaced the spark plugs and wires. I took it back after a few days complaining that I could still hear an exhaust leak. It was then that they told me my cylinder head was warped. Two days after I left, my engine shot a spark out of the cylinder head. Then a week or so after that, another one shot out. Luckily I had a neighbor that is ASE certified, so we ordered a new cylinder head and tore the truck apart. Looking at the replaced exhaust manifold, it was missing a bolt! Then, after taking off the brand new manifold, they had cracked the bolt hole by torqueing it too much! Another $1,500 later, the exhaust on the driver’s side was fixed, so after putting everything back together and firing up the engine, we quickly discovered the brand new passenger exhaust manifold also had a small leak!

To recap, on the driver’s side, they broke off the old exhaust manifold bolt into the cylinder head, and just left the bolt missing. Then, I believe they stripped the holes on the spark plugs by not gently removing the old plugs. This ruined the cylinder head that they said was warped, but I don’t think it ever was, I think that is what they told me instead of admitting their mistakes. On the passenger side, they replaced the old manifold only to incorrectly install the new one, so it still leaks.

When I went to talk to them about it, they took no responsibility and kept telling me they had been honest the entire time. How is that possible, when the only thing they told me when I initially picked up the truck was that I was good to go?

If you need and oil change or new tires, maybe this place would work, but if you need anything more complicated than that, I strongly suggest finding another place of business. Look in the shop when you are there, it’s a bunch of kids doing all the work, while the experienced guys are at the front counter and don’t do any work.