Reliable Tent Rental Inc.

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Reliable Tent Rental was anything but reliable. Reliable is owned and operated by a two brother team. It's clear that they are understaffed and in desperate need of an administrative assistant/reception. The whole experience with them was unprofessional. The business number I found on google was to one of the owners private cell. I received no return call with answers to my basic questions till about 1.5 weeks later. I live in CA and had my wedding in Convoy, OH where my fiancé is from. He had to physically go to Reliable Tent Rental when he went home on vacation to get any information. Once we figured out what we needed for our wedding, and emailed requesting a quote, we only received a reply after my fiancé called day after day after day asking for any communication. About a week out from the wedding I finally called and told one of the owners that I was very disappointed in the lack of communication and was very worried that they'd even come through for us on the wedding day since they had still not collected any sort deposit. He assured me they would be there. The whole experience was unprofessional and added much unnecessary stress. Nobody wants any experience like that when planning for such a special day. Even after the wedding it still took over two weeks to hear from either of the brothers. We didn't pay off our bill until two weeks after the wedding which of course by this point every other vendor was paid in full. To add insult to injury when my fiancé asked for some discount due to the overall ridiculous experience...they offered none. Additionally both myself and fiancé are military. EVERY other vendor, (caterer, cake, photographer, hotel, church) offered us a small discount for being military. Each of those vendors returned calls/emails efficiently, and made us feel like our special day mattered to them. Not the experience at Reliable. Until they fix themselves I wouldn't recommend them to anyone for any event. Not worth what we paid.