BELLE JEWELERS

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I had bought my engagement ring and wedding band from Belle Jewelers 8 years ago. I brought it there in it's original pristine packaging last week to see about having a pendant made from it. I had stored the box in a drawer in my bedroom for years, where it was never exposed to the elements and had not one scratch on it. I picked it up today and was handed back my ring in a box that looked like someone let their dog chew on it after dragging it around on the cement for good measure. The hinge on the back is completely dry rotted with no more finish, like it had been opened and closed hundreds of times. The finish is all dry rotted on the entire piece, doesn't even look like the same box- for all I know they gave me someone else's box and gave mine to a different customer. But just like the jewelry inside of it, the box has sentimental value. Just as every piece of jewelry in that store isn't actually worth a tenth of what it's being sold for, it's the symbolism and the sentiment that holds the value. I received a dismissive "it's just a box", multiple times by the owner's son (he made sure that I knew that, of which he should be ashamed as he was being a poor representation of his family's business). He tried to give me some plain velvet box, and I said no, I want one like this or at least similar. To which he looks at me and snaps "Well Im not giving you a wooden box." No one asked for a wooden box? My box was a faux leather with the jeweler's name inside, I don't want more than what I brought, I want to leave the store WHOLE. You know, when you leave something of value at a JEWELER you would expect to at least receive it back in the same condition as you left it, not completely trashed. After telling me in a very nasty tone "Ill tell you what, you buy a pendant from us and I'll give you a box," he promptly kicked me out of the store. I will never spend one cent there, which is a shame as I would rather give to a family business rather than a chain store, but I will never spend a dime at a place that treats their customers so poorly. And I will do my very best to spread the word so people know how they risk being treated- should Belle Jewelers not treat their customers property in their care properly, they will first blame another employee who wasn't present saying it was due to the rubber band they put around the box (it's far more damage beyond a mark from a rubber band), they will punish and be condescending to the customer, give them a back handed apology (along the lines of "I said Im sorry, it's just a box, what do you want me to do about it?") after chiding them and then kick them out of the store when they do not find that kind of treatment as a proper answer to the issue. Horrible experience, and if the owner's son doesn't understand sentimental value, maybe he should find a line of work that doesn't rely so heavily on it for his income.

Found their selection to be very nice and the salespeople spent a lot of time helping me make my decision.