Desert Valley Urgent Care

Write a Review480-659-2759

OPEN NOW - Closes at 6:00pm

Really brief we have used this urgent care twice because it is convenient to our house but we will not go back. My 35 year old husband went here for prolonged fever over 102 degreesfor six days he was sent home with ATB for sinus infection. He developed severe abdominal pain after day one and by day 7 was still very sick. Since we could not get in to see PCP for another week we had to go back there today. My husband went alone until I could drop off our son and catch up with him before/while he met with the provider. When I arrived I was told by the front office staff he was meeting with the "Dr." (who was actually a PA) and they would not interrupt him. I explained that I drove there just to be in on the office visit -- I was told someone would come and get me shortly. About 7 minutes after arriving my husband walked out and said he was told to "let it run its course." I called the office to speak to the office manager regarding the lack of integrating family (myself) into the office visit and was told she would call me back. I called again 4 hours later and spoke with the office staff explaining I wanted to complain about my experience of being excluded from being a part of my husbands office visit and she said "she is very busy I don't know if she can call you back." I am writing this review because most people will not patronize a business when they know the business philosophy reflects disdain for the customers experience. This urgent care is privately owned by two physicians (per the office staff) -- apparently they don't value the experience of their patients and their families.

Very nice staff and excellent care. Clinic is super clean. I am a retired doctor and didn't tell the staff; so my review is legit!