Dinettes & Stools

Write a Review703-736-5554

OPEN NOW - Closes at 6:00pm

If you are savvy enough to be reading these reviews prior to purchasing at Dinettes and Stools, I congratulate you. I only wish I had been. Stay FAR, FAR away!!! The owner of this business, Andrew, took our order for (4) bar stools, took our $750 deposit, and then NEVER placed the order with the manufacturer. How do I know this? Because after waiting over 14 weeks for our stools, and despite more than (4) phone calls and personal visits to the store, I still had no idea if, or when, I would receive them... so I called the manufacturer directly. The manufacturer (a reputable company that has been in business since 1964), took my information, looked into the matter and told me quite clearly that the order was never placed. So, essentially I floated Dinettes and Stools a $750 loan for over (3) months at 0% interest. I finally went in today, confronted them with what I knew, and they silently gave me the refund. Unfortunately I had not read the numerous reviews on yelp or google that essentially repeat my same pathetic experience--an owner that essentially could care less, gives not one iota of customer service, and now, quite frankly, I find out deals in FRAUD. You might also want to check out the (13) complaints, soon to be (14), filed against the store with the Better Business Bureau. I only wish that I had, and had saved myself a lot of time, grief and aggravation. I simply cannot understand how the doors to this store can still be open. I intend to tell everyone--and anyone-- I know NEVER to step foot into this establishment. Luckily my deposit was made on a credit card, and not a personal check, because I am quite certain that if I had written a check, I would never have gotten my money back, and I would now be filing a claim in small claims court instead of writing this review.