Banfield Pet Hospital

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Dr. Jefferson did a great job of taking care of my pet. The people are very nice and professional. I would recommend this place to anyone.

My kitten was found in a parking lot. She was skinny and dirty, but friendly so I brought her home. I fed her and took care of her, but she started to have some health problems one morning. I had to go to work but started calling vets all over Charleston to find one that could see her on very short notice. I hadn't had any luck until a woman from work mentioned Banfield. I called their West Ashley location and they agreed to see her that day even though I wouldn't be able to get there until a few minutes before their closing time. The initial exam was free and all the other services were reasonably priced. The vet who worked with her was very friendly and was well liked by my kitten. I signed up for their wellness plan which includes her spaying and her shots for a fairly low overall price. I was very impressed with everything from their phone etiquette to their treatment. Highly recommended for anyone looking for preventative care.

I called in a prescription called Prednisone for my dog about two weeks ago. I called about 11am and spoke with Tamikea, she asked me my phone # and told me she would let the Vet know and if they had any questions then they would give me a call. So I waited and waited, and about 5pm I called and asked them if everything was ok before I have my boyfriend stop by and pick up the prescription. A guy answered the phone this time and he said that I had to come in for blood work for my dog. He said that the Vet said so beacause I hadn't been to Banfield since Nov. of 2009. So I asked him if I could speak with the Vet. Carrie gets on the phone and says since I used to go to the Mount Pleasant Banfield and I haven't been there in awhile I would have to have blood work done and she would have to call Dr Minor (the Vet in Mt Pleasant) and ask her if its ok to give me the pills. I told her that I was in her office in July of this year and my dog had a Physical Exam and got the pills then and I should get one more refill before I have to go back in for another Physical Exam. She kept telling me that I wasn't and I told her that I must be going crazy beacause I have a prescrption bottle that says their address and with Dr Jefferson's name on the bottle. She was like wait one minute, and then she says oh I'm sorry I must of over looked it, I do see you were here in July but I still need to call Dr Minor to see if I can give you the pills. I'm like do I have to drive all the way to Mount Pleasant to get these pills and I've already been to your office for the Exam. She said no but I still need to get approval for Dr Minor. Then I asked her why didn't they ever call me back. She said that her and Tamikea both called me and I don't have voicemail. I'm already pissed and now she's telling me my phone doesn't work. I didnt even have one missed call. So I told her I would call Dr Minor myself and hung up the phone on her. I decided to call back and get corporates #. Tamikea answers and I ask her the name of the Vet I was speaking to and corporates #. She says hold one one second. And she gets back on the phone and asked me again what did I need and I told her again. Then puts me back on hold again. Then Carrie picks up. She said can I help you. I told her that I needed her name and coporates #. She gave it to me and said I can give you the pills I just need to call Dr Minor and make sure its ok. I told I didnt understand why she has to call another office and ive been in her office, it doesn't make since. So shes like I'll get the pills ready and you can pick them up and she apologized for all the confusion. I told her that my boyfriend will be in to pick them up and she said ok. He gets home and theres only 10 pills, I always get 30 pills. So then I call back and of course Tamikea answers and says I was gonna call you but I knew you were gonna call. The reason why Carrie gave him only 10 pills is because the sooner he runs out of them he needs to come in for bloodwork which is $125.00 that she scheduled for you in a couple of weeks. I already have a headache and I'm losing my voice and I said get Carrie back on the phone. Carrie gets on and says I'm sorry I just realized that I only gave you 10, I'll get the 20 ready and you can pick them up. I told her that I wouldn't be able to come in that evening she said ok and said she was sorry again. I told her it was fine thanks and hung up. Well I went in today with all my paperwork and two prescription bottles in case I had any problems. I get there and a girl named Tamikea was there.



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She was talking to a customer for about 10 minutes laughing and talking about unrelated work things. She didn't even acknowledge us. So I looked at my boyfriend and he said not to say anything. We waited patiently. Finally another girl comes out and asked me if I needed help. I told her I was there to pick up pills and what had happened. I also asked her how much I would have to pay since they charged me $11.40 for 10 and I always pay $13.40 for 30 pills. She said theres no charge and I said ok and went to the back to get them. While Im waiting I notice Tamikea is still talking to her friend. I know for sure now that it wasn;t work related and the girl didn't have a pet with her unless it was invisible. So then the girl comes back out with a Vet named Dr. Jenkins. She introduced herself and talked to me about Prednisone, what kind of blood work she recommends and how much it would be.

She said the bloodwork would be about $100.00 and i asked to to give me some paperwork because Ive been quoted two different prices she said ok and went to the back. The other girl comes out again and says ok its gonna be $12.40. I said you told me they were gonna be free since you guys made the mistake and give me the wrong amount in the first place. She said something that didn't make sense I shook my head and paid for them. I couldn't believe this. She said your all set, and I said no I need paperwork from Dr. Jenkins. She said ok I'll find out hold on. She went and didn't come back, so after waiting 10 more minutes we left. I think I was there about 45 minutes for freaking PILLS. What the hell is wrong with these people????????

When I left I realized that I forgot to get my dogs flea medicine. So I went to The Banfield in Mount Pleasant so I didnt have to deal with those crazy people again. I was helped by a nice girl at the front desk and I told her what happened and she said I should be refunded and that I should speak with Taryn the office manager before I speak with the Owner Harry Smith. I said ok and I left and called her. I told her what happened and she said sorry and asked if I had the card and she would refund me the money. I gave it to her and she asked me for my address so she could send the paperwork that I waited for and so I didn't have to come back by the office. She also said that if I have any more problems call her. Im glad she refunded the money but it still doesn't make up for the headache and time I've wasted there. No one should have to go through this bs. I usually wouldn't want to make a complaint but I had to. Stay away from there unless you want a migriane and want to be treated like crap.

We have a pregnant cat who showed up at our door, so we brought her in for a check up. The vet tech. picked her up by her stomach and handled her very roughly. The kitty nipped at the girl after growling a little. They then dragged her back to me by her neck, told me what happened and implied that she had rabies. They advised us to kill her.

We took watched her at home for 10 days, getting DHEC check-ups and she was fine. These people treated my cat badly then wanted to kill her because of it. They treated me badly and they were VERY unprofessional