Apple SouthPark

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My husband and I had purchased 3 new Apple iPhone 6's from the AT&T store and activated them on Jan 4, 2015. My phone (iPhone 6 plus) was used on their network until frozen after 6 days. I went to the Apple store for repairs. An Apple employee named Lenny took my phone to the back of the store and returned stating that myphone was a used Sprint phone with a different serial number than what had been used on the AT&T network and different from the SN on her phone box. The Apple employee also stated that the SN internally on the phone had been scratched off. He also stated it was a Sprint phone. If it is a Sprint phone then we would never be able to use it on an AT&T network. Prior to the Apple visit, this phone was never out of my possession or sight. It had my Otter Box cover on it which had to be removed for evaluation.The employee named Lenny then told me "you should not buy your phone from 3rd partys because they (AT&T) sold you a used stolen phone." What a cellular nightmare.

The fact that my phone with the correct SN had been used on the AT&T network for 6 days proves that an employee at the Apple Store in the SouthPark Mall in Charlotte, NC stole my phone. Every employee involved in the store is denying that I had my original phone with me. The store manager named Eric stated that he reviewed their camera tape and that I brought this stolen phone to them. He would not give us another phone. So I walked into the store with an AT&T phone that was frozen and receive a dead Sprint phone instead! I can't possibly make this up. My family has been a long time Apple customer. I am not interested in returning stolen phones to the Apple store. I want my phone back. A police report with the Charlotte Meck Police Dept has been filed.

THE CUSTOMER SERVICE REPS ARE SO RUDE AND NON CARING, NEVER SHOP THERE, EVER AGAIN

I had the worst experience ever at the apple store I. Southpark mall the man that worked with us was extremely rude this is so upsetting but it was the worst ever I am so mad right now