Best Buy

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We have been contacting Best Buy from earlier this afternoon trying to find a resolution to the damaged TV we bought last night but only got frustrated answered from their employees.



We bought a Samsung 55" 4k TV from local Best Buy store (#1767) in Charlotte, NC last night at 8:49 PM. When we got home and took the TV out of its box, we found a cracked screen, it is at the bottom of the screen and at first we thought it is the plastic wrap but then I realized there is no plastic wrap on top of the screen, so obviously it is a crack.



I brought the TV back right after I got off work today around 3 PM and wanted an exchange. But the store manager said they could not offer an exchange because it was inspected by their inspector before we left the store last night. BUT as we remembered, the inspector opened the TV box but did not even take the wrapping paper off to inspect the TV, it was nearly close time last night, it took him less than 10 seconds to look at the TV, besides, we were not asked to inspect the TV ourselves. The crack is at the bottom of the screen, the inspector did not see it and let us take it home. When I took the TV back this afternoon, the internal crack already spreads to the top. The store manager said they could only offer a $599 credit back to us and we have to pay over $300 for the damage. We trusted the inspector and the store so we thought it is a good TV, even after we found the cracked screen last night, we did not take pictures as evidence because we trusted the store would take it back. We did not expect the store staff would question us, use our trustfulness against us and let us take the responsibility for their fault.