Enterprise Rent-A-Car

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If I could rate 0 stars I would. Absolute headache from the beginning. I was involved in an accident and the insurance company paid for my rental for a month and a half. The morning after the last day the insurance covered the vehicle Justin from the office was at my door at 8:30 am with Hunters tow truck company ready to tow the vehicle. No phone call prior to ask if I would like to extend or anything. I explained that I wanted to extend the rental because I needed a little more time and he flat out refused and told me 'No we are taking this vehicle'. If it weren't for me calling his manager at the office he would have had the vehicle towed. I went into the office and extended the rental for another week. When the charge finally cleared it was $100 over what I authorized. Looking over my bank statement I've noticed several unauthorized charges from enterprise totaling over $250 what I authorized and have had to shut down my account for fraud. I have been trying to get this matter cleared up for over a week now. I have sent sever emails to Laurin the office manager with no answer and have made sever calls to corporate where I'm told my issue had been escalated however I have not received one phone call or email back in a weeks time. Not only that but Enterprises customer service leadership team is a joke. No empathy, they cut you off mid sentence, rude and robotic. I am still sitting here a week and a half after my rental was returned with no answers. I will absolutely never rent with Enterprise again and wouldn't refer them to my worst enemy. Customer service is everything and I will definitely rent with a competitor next time.

I've been renting with Enterprise for years and Lauren, the branch manager and her staff has always been professional, accommodating and pleasure to do business with. :)

The Branch Manager was awesome to work with. Despite the long wait, and the awful smell in my rental, she made the transaction smooth! She waa polite, sweet, and courtesy! I would recommend this location to anyone and I will return.