Highlands at Alexander Pointe

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CLOSED NOW - Opens at 10:00am

I rate this place a -5!!! I have been here for three years and the management has changed 3 times. The company managing the complex now is the worst yet. I called during the weekend to complain about how some residents are hanging their laundry to dry on their balconies and left a message. They never returned my call. I called today and talked with an office personnel and told them that more residents are hanging their clothes out on their balconies to dry and asked if this was the new standard. I was told it wasn't and that notices have gone out and hopefully people won't ignore them. REALLY....that's your response??? The sad thing about this is that it is happening in the front of the complex across from the office. Do not & I REALLY MEAN DO NOT move into this complex, you will regret it!!!!

The management at this complex is ABSOLUTELY HORRIBLE. HVAC system was not working properly in the winter months causing it to be freezing in the living area. Management refused to assist until I got City Inspection involved. After getting City Inspection involved, they still didn't assist me for another 2 weeks. By the time they came to assist, it was about 65 degrees outside. Because it was so warm outside, the HVAC system didn't have to work too hard to keep my house warm, making the system seem functional. The claim is still under investigation.



Bottom line: As a manager, it should be your number 1 goal to keep your residents comfortable and happy. If a resident pays monthly to live in a fully functional unit, he should be able to live in a fully functional unit. No resident should have to jump through hoops for the management to recognize there is an issue and resolve it.



With all that being said, I WOULDN'T recommend this complex to ANYONE!!!