Macy's

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This review is for Macy's online services. I'm incredibly displeased at both the online interface and shopping experience at Macy's as well as the customer service I received upon calling about the problem.At checkout, I attempted to pay via PayPal, which is a more secure way to shop online. At the point of payment, the *Macy's* site took me to an error message, saying that the site was unavailable at that time and to try again later. Taking Macy's at their word, I returned to my cart and checked out via my credit card (not, again, my favorite way to shop online). However, unbeknownst to me, *both* orders went through, despite Macy's error message. I realized this 1.5 hours later when I checked my email and discovered 2 confirmation messages. I called immediately. I was told the duplicate order could not be stopped (really? I can even stop Amazon, and it's a tremendous machine at work). The representative told me she would send a note "to the carrier" to hold one of the packages and return it to the sender (Macy's) for an expedited return. However, I received 2 packages from the USPS. I called again. I was on the phone for 35 minutes with an Indian representative who seemed only able to make me more frustrated during the process: I asked the refund to take place immediately (this was Macy's error, after all) and was told it would be processed in 7-10 business days *after they received their items back.* In, again, comparison to Amazon: with a similar issue, they immediately processed a return and told me just to keep the items for my trouble (I hadn't even asked Amazon to keep the items). I didn't want to keep the duplicate item from Macy's, but I did want my money back immediately. Now I've got to ship their item back, taking my time to do so. I've wasted 45 minutes on 2 irritating phone calls with an Indian call center, and I'm out my $30 for them to refund at their leisure. Needless to say, this is one unhappy customer.