Mercedes-Benz of Northlake
Write a Review 704-379-4800
OPEN NOW - Closes at 7:00pm

10725 Northlake Auto Plaza Blvd, Charlotte, NC 28269

Mercedes-Benz of Northlake is a Mercedes-Benz dealership that sells luxury new SUVs and cars to customers living in the Charlotte area. Some of the most popular models include the GLC, GLB, GLE, E-Class, or Sprinter Van! With an expansive used inventory selection as well, were confident youll find the vehicle youre searching for. Also, our dealership has a service team dedicated to providing the highest quality of vehicle service. Schedule an appointment or utilize our concierge services. The Northlake Finance Department is also available to help you find a loan or lease that works best for you. Visit our dealership in Charlotte today!

Reviews

Rhonda M.

11/13/2018

Provided by YP.com

Incredible experience at Mercedes-Benz of Northlake! Top notch customer service from the General Manager (Todd), the Finance Manager (Brad), the Product Concierge (Rachel) and the best Client Adviser (Matthew Parish) ever!!!!

I would like to thank each of you for making me feel like family on Saturday and for making my car buying experience the most enjoyable one I have ever had!

Sincerely,
Rhonda Mac

Kayla P.

05/31/2018

Provided by YP.com

Here's the deal - I purchased a 2018 CLA 250 in December 2017. Between December and January, my 2018 CLA 250 has been in the shop FOUR (4) times. Fast forward to today (Wednesday May 30, 2018) - when I walked outside this morning (around 830a), I found that my car had been vandalized. My passenger side window was broken out and I have damage to my rear bumper. Immediately, I filed a police report then initiated an insurance claim. All of the previous was done by 10a.

Firstly, I called Mbrace at 10:11a to request a towing service to come tow the car to Hendrick Collision on Independence Blvd. Because the Mbrace representative gave the towing company the wrong address and cell number, it took till 4:45p for the towing company to arrive at my home to pick up the vehicle, and tow it away. By the way, I've missed a day of work at this point. Ludacris.

Secondly, I asked for a loaner vehicle. I keep being told by Mbrace, Hendrick Collision, as well as ALL Hendrick dealerships that I am unable to have a loaner due to my car not being "serviced." Now, although this does not involve engine or service related issues, my care is still being serviced for repairs. However, to ONLY have the choice of alternate transportation being a rental agreement w/ Enterprise because they are onsite, and contracts out w/ Hendrick Collision is ridiculous. Bottom line is - there is still a tie to me w/ the repairing of the car just as there is with the Enterprise rental agreement. By this point, I am blacking out from anger.

Let's not forget Ms. Candice Allen telling me, "we can't give you a loaner. we don't have any loaners available, anyway. And, we certainly can't change a policy or make a loaner for you." Silly rabbit.