Paxton Van Lines of North Carolina, Inc.

Write a Review704-332-2600

Completely unprofessional company. Packers forgot an item, had to come back for it, and it never made it into our storage area nor onto the itemized list. When everything was finally delivered, the item was missing and they refused to take responsibility for it instead saying it was an Atlas issue because it was an interstate move. Also damaged things that the packers didn't wrap and shoved it off on Atlas as well. Finally, even though they had our items in storage for three months, they arranged for a truck that didn't have room for our items and tried to say it was because our items were "bulky." our things had been in storage - they KNEW how much space it took! Therefore, they only delivered a portion of our things and the rest came weeks later. Again, they blamed Atlas. This all happened despite the fact that the packers, the storage facility, and the driver were ALL Paxton employees/facilities. I'm sure it's company policy to have Atlas handle anything when it's an interstate move, but Paxton took NO responsibility, was difficult to deal with (a higher up told me they'd take care of it, but then I never heard back from him), and no one seemed to care. I've moved with professional movers 12 times in 15 years and have NEVER had an experience even remotely as unpleasant as this one. I would tell anyone and everyone in Charlotte to use someone else for sure.

We had a great experience using Paxton/Atlas for our move. The guys were very professional, curtious and quick. We will recommend to everyone we know!