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Just had one of the worst "customer service" experiences at the Dry Cleaners with my Wedding dress.... The manager would just raise her voice at me and treat me like a child. People who know me, know that I don't have an attitude and I am not rude to people like that esp. for no reason. But this lady would scold me and give me such an attitude. They called me after THREE weeks to tell me they started cleaning my dress and that they wont do it because of stains and holes that BTW were not there before hand. There was one hole that out of curtesy, I even said it was fine bc it was probably a "heel" hole on the bottom, but the others appeared to be bug-bite holes!!!! A bunch of them. Now that, I am VERY sure was not there. Not to mention, my dress was kept in their storage with obvious questionable sanitary issues for 3 weeks after I was told 4-5 business days. Long story short, if you care about your clothes, DO NOT go to Grande Promenade Dry Cleaners on W.T Harris (Charlotte, NC). Oh and I asked for her name and she gave me a wrong name. Too funny.