Style Ahead Designs

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I originally visited style ahead in February 2013. I loved my hair ! I also got many compliments and others asked me where I went. After such a great experience, I decided to go back and let them wash it and also, restyle it.The weave that I used was 100% human hair and prior to washing it I asked my stylist if washing it would best option for me to keep the weave for the longest amount of time . She said yes and she proceeded the service. After washing and drying the hair, I noticed that it was very different. . My hair drew up within matters of being in the car. After arriving at home, I brushed it and it still matted. I called them right away. In did not ask for my money back, but I did request for them to do it over. The stylist told me that she would not do it over. I then spoke to the manager and she informed me that she would give me a credit. I was very pleased. About 1 month later, I called to confirm my credit and schedule and appointment. I spoke to another manager and she informed me that giving credits is not their policy and that the other girl did not know what she was talking about. Basically my plans of getting my hair done were canceled. I was angry because instead of telling me the policy for the beginning I was misinformed, given false hope and I also wasted money and time.