Paychex

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I own a small business in Chattanooga with about 7 employees. I was using QuickBooks to process my payroll and do my taxes. It was incredibly time consuming even with just a few employees and I kept getting penalties for late payments. Oops..that is my fault.



I hired a PT bookkeeper to do it for a few months until I realized that I knew more about it than she did. My CPA told me to try ADP... WOW... That was HORRIBLE ADVICE! I would call 10 times and never get a response! I switched CPAs just because of this.



I considered Paychex at this point but went with SunTrust because it was cheap and that is where I bank. But again, I had some tax issues which took forever to get resolved. No one at the bank really knew anything about their payroll system which they talked me in to using. I guess you get what you pay for.



My new CPA almost insisted that I use Paychex. I have been with them for almost 2 years now and couldn't be happier! My sales rep was incredibly knowledgable and very responsive. My payroll specialist, Mike, is AWESOME!!! I have a direct line to him and he always calls me back promptly.



I started by using their online payroll program which was nice, but found that it was just as easy to send the info to my payroll specialist and let him enter it for me. All I have to do is either call Mike with the hours or send him an email and he takes care of everything! Not like ADP... when they did answer.. I got someone different everytime and none of them seemed to know what they were talking about.



I should have gone with Paychex in the begining but was trying to save a couple of dollars. The headache of switching back and forth to save a few bucks was just not worth it! Oh well, I guess trial and error is part of owning a business.



Paychex was also able to take care of my workers compensation insurance and health insurance. I had no idea that they could do this! In the end, I actually saved some money on my insurance and now they take care of everything for me.



Paychex is with out a doubt the best option for a small business. I wish I had been able to read a review like this before making a bunch of BAD decisions.



Hope this is helpful!