Southern Hearth & Patio
6513 Lee Hwy Ste A, Chattanooga, TN 37421
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02/15/2016
Provided by YP.comThis is the worst customer service I called for a service visit. I am frequently gone, but appointments are set without regard for the customer's availability... only on their availability. I provided my husband's phone #. They called my husband but I got in late, and my husband was on his way to pick me up. I made another appointment since it was an unavoidable incident. The next appointment was 2 weeks. This company never contacted me or my husband. No accountability. I made another appointment and reiterated that my husband was the one to call. Again, no response from this company and no follow-up. The next attempt, I verified that my husband would be there at the house, and made sure that the company had his phone number! Again, my husband was not contacted! This is inexcusable for a company that is in the service business. I am extremely disappointed with the lack of service and the lack of follow-up with the customer. I will never recommend Southern Hearth & Patio to anyone.
03/05/2013
Provided by YP.comWe bought our first patio set from Southern Hearth & Patio 11 years ago and it still looks new! We also bought our gas logs there and love them! If you want a product that will last, go to Southern Hearth & Patio first. Clay Dennis is very knowledgable and will spend time answering all your question.
Jeanna & Robert Richelson
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Extra Phones
Fax: 423-899-3864
- Brands
- broilmaster, electric, firemagic, monessen, rasmussen
- Payment method
- mastercard, discover, visa
- Neighborhoods
- Hickory Valley - Hamilton Place, Shepherd Community
- Other Links
- Categories
- Fireplaces, Barbecue Grills & Supplies, Fireplace Equipment, Gas Logs, Major Appliances, Small Appliances, Stoves-Wood, Coal, Pellet, Etc-Retail