We love to hear from our customers! Stop by our store, drop us an email, or give us a call for answers to any of your Spa, Pool, or Billiards questions. We are locally-owned, Insured and bonded. Offering a wide variety of the best above ground pools on the market, stop by to see what Rivertown Spa, Pool & Billiards can find for you. We have options to fit every price range. No matter what size space you are trying to fill, we have an option that will work for you. The number of benefits of owning an Emerald Spa can only be matched by the number of available features for each one of our amazing spas. There's no denying that our spas provide an environment of extreme relaxation, revitalization, and recreation. At Rivertown Spa, Pool & Billiards, we have billiard tables suited for professionals and amateurs. Our high standards in quality guarantee that you will get the best buy, every time. Come in today to see our many billiard options to suit your professional or amateur needs. We offer all the chemicals you will need to keep your pool clean and stable. From Chlorine to pH balancers, muriatic acid, and algaecide. Our products are sold in bulk for your convenience. Stop by today to stock up on all your pool, spa, and hot tub chemical needs. Rivertown Spa, Pool & Billiards is insured and offers many services to help you keep your pool or spa in tip top shape. We know that keeping your pool healthy is a large undertaking, and that's why we offer home services to help your pool last longer such as, opening and closing your pool for you in the spring and winter months, and any pump or motor rebuilds that you may need. Let our experts take care of you. We are your one-stop-shop for all of your pool, spa, and billiards accessories. With a huge inventory in stock and a wide variety of accessories in every section, you are sure to find exactly what you are looking for. Stop by our store today and see for yourself.
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Reviews

K
ken_limnac

08/06/2012

Provided by YP.com
Unfortunately three strikes an...

Unfortunately three strikes and you're out guys. Living in Cheboygan County, I always do my best to shop at the local stores since they support me when I support them. But with each experience, Rivertown Spa has left me wondering why I even bother with these guys.



I don't mind paying the higher local prices for the convenience of shopping near home, but the attitude and total lack of desire to meet any of my very simple inquiries with any level of acceptable customer service each time I have either gone into the store or called has completely soured me to this particular small town business. For me, the last straw was today’s phone conversation where I was told that “they will charge what they want” for service because “I didn’t purchase my spa from them.” Honestly, for me this particular concept really goes without saying since I own a service related sales business as well and understand the pricing differences for casual customers verses regular customers, with me in this instance falling towards the casual side of the spectrum; but the condescending tone that I was met with from the woman who answered the phone was completely unnecessary since I was willing to pay for their service even before I called.



I’m not sure about your particular cliental, but I wouldn’t think that very many owners of higher priced luxury items like spas and hot tubs are regularly calling you for free handouts. I am truly Sorry that you guys couldn’t/wouldn’t order the spa I was looking for when I was in the buying mood, but now after my umpteenth interaction with you, I’m pretty sure that I did the right thing purchasing my spa elsewhere, and will continue doing all of my future spa, accessory and service purchases in Petoskey, Gaylord, or Online. Best of luck to the future of your small town business; it hasn’t really been a pleasure, but thanks anyways.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Brands
C.L Bailey, Lomart, Nordic Hot Tub, Strong Spas
Payment method
check, debit, amex, discover, master card, visa, mastercard, all major credit cards
Location
We are in the Big Log Building with Richendollar's Stoves & Fireplaces. Located between M-33/US27 & Riggsville Rd & US27.
Categories
Spas & Hot Tubs, Billiard Equipment & Supplies, Pool Halls, Spas & Hot Tubs-Repair & Service, Spas & Hot Tubs-Wholesale & Manufacturers, Swimming Pool Construction, Swimming Pool Dealers, Swimming Pool Equipment & Supplies, Swimming Pool Repair & Service
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