Arctic Heating & Cooling

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It looks as though my experience with Arctic Heating and Cooling mimics many others when it comes to their TERRIBLE customer service. Not only is the issue in my home still occurring after 3 visits and almost a month of this, the attitude from Liz, the receptionist was appalling. I let her supervisor know the way I was spoken to and that a review on how Liz spoke to me would be written. Once I got off the call with Kimmy, the supervisor, I got another call from Ryan, who said he is the owner and that they will not be at our house to continue the work because I said I was going to write a negative review about Liz. He said "You are just the tenant, not the owner so we don't even need to speak to you" then straight up hung the phone up on me. Now, I understand why there are so many negative reviews for customer service for this company. If the owner, who is supposed to lead his team does it, his employees will follow suit..which they have done. Please, if you have other options, do not give this one your business. You will not be pleased. PS. My ceiling ac is still leaking

They were great! They showed up on time and were very professional. They explained what they were doing and completed the project in a timely fashion. I can't tell you how much lower my electric bills are now compared to what they were. And our house feels great - especially in this hot weather! I would definitely recommend and will always call them for our heating/cooling needs.!

My heating system stopped working on a Thursday morning. Artic was contacted via my warranty company who did not care If I had heat during this cold period of time. Friday an Arctic representative neglected to call the proper contact number. Then proceeded to access the property without acknowledging themselves. The Arctic representative informed the warranty company that they do not service the type of system I have. If the representative would have knocked on the door they would have been informed that the property has more then one heating and cooling unit which is capable of being repaired by them. As a result I was without heat yet another day. After calling numerous times and getting an answer machine, I finally contacted Arctic via phone only to be told they will handle my heating issues Saturday at 12 noon. I waited and waited in my ice cold house yet no Arctic representative showed up. Of course I called, I called yet was only able to leave a voicemail. Yes America I was left to freeze. All I can say is Arctic Heating and Cooling is not very professional, not reliable, or creditable. I would not recommend this company to anyone.
FYI what ever happened to emergency assistance and after hours service

Professional and highly skilled this company knows what they're doing! Courteous and prompt attention from the office staff led to quick appointment scheduling. Technician arrived on time and diagnosed the issue. He explained it so I understood the problem and had to order the part. Once they received it they installed and it worked like a charm. Exactly the type of business that is rewarded with repeat business - quick, courteous, knowledgable. Arctic will be my first call each and every time.