East Coast Leisure Ctr

Write a Review757-638-9000

CLOSED NOW - Opens at 10:00am

I bought my pool at Eastcoast Leisure and had it installed last week. They were polite knowledgeable and made me feel comfortable with my pool considering this is my first real pool. Those guys are great.

Good service! Very helpful answered all my questions and then helped me load my all of my chemicals!

Dont go here. You'll regret it the minute you do.

This spring we purchased a nice table and chairs from them. In August, the table just suddenly exploded and glass flew everywhere. It was and is still under warranty, and they refuse to back it or even return my calls. My next step is 10 on your side. This table cost a lot of money, and all we have is a table frame. I have since learned that this is a very common occurrence for these tables. They should not be on the market. Had we been sitting at the table, or had one of my animals been laying under the table, it would have been tragic.

If you need something they have sitting on the shelf, great! Their hours of operation are reasonable, more extended than some to provide service/products for people after working hours.

Salesmen are not informed well enough to help walk in customers seeking to purchase inventory sitting on their sales floor. I saw a cantilever umbrella I was very interested in purchasing...I would have walked out the door that day with the purchase. It was on sale even...but the young man "helping" us could tell us little about the umbrella beyond what I could find out myself upon observation or reading the tag. He did not know if the base came with it, he did not know the color names available. He did attempt to call the warehouse and another store to find out if they had the color I wanted available (since this store did not have it in stock) He was place on hold himself...and told he'd get a call back. Evidently there was a warehouse sale somewhere that prevented anyone on the other end from helping him, help his own customers. This young man was to call us back later in the day to tell us whether they had or would have to order the umbrella we wanted....no call. My husband called them back himself but still no information. The following business day we stopped in again,... of course the young man we had dealt with was not working. Another call was place to the warehouse, they were placed on hold for too long. We will be checking with another store in the area (where they had called). This will determine if it is an in-store customer service (non-informed salespersons) or a company wide problem. BTW, on our 2 visits to this store, no other salesperson attempted to step in and offer information that was not available to the first one trying to help us...evidently no one is really interested in making a sale at this location. These are $300 umbrellas...are they not worth their time??

7/15/13....update: I cannot change the review for this store, since nothing new or different was accomplished there ... no return visit for the umbrella. And if no additional training or incentive to improve the customer service/salesmen knowledge or access to it, it's doubtful I would have a different experience in the future. Reasons given for the poor service...."college students". Will be posting a review on the VB store, where service was much better.

I purchased and had installed a new liner for my inground pool this past summer. The entire process was so easy. I basically just pointed at the new pattern I wanted and they took care of everything else. My pool looks gorgeous now! I did search for 3 bids and East Coast offered the most reasonable price, best product and prompt service.



In fact, I even started using their pool opening and closing service. As a single mother of 3, this help has made my life easier and allowed me some time to enjoy the peace and beauty of my pool.

I just had my pool installed yesterday (7/23/2012). So far I am very pleased. I would suggest that they tell you the contractor that installs the pool does not install the ladder. Had I known that, I could have had the ladder put together last week when everything was delivered and ready to swim today. Hopefully, I will be able to swim in my new pool later tonight or tomorrow.

i used this company the last few years for opening and closings of my pool. had an issue last year with them breaking something and not threading the piping back together correctly and ended up with a leak. then again this year, paid for a pool opening they did not even bother to scrub the walls, which come with an opening and then put piping together crappy again and i have another leak!! i am not happy and have been passed around to about 5 people today, cannot get them back til next week to fix the leaking part, they were rude and left me on hold numerous times or did not call me back at all!!! I DO NOT RECOMMEND THEM AT ALL!!! dont waste your money there.

We recently purchased our pool at the Western Branch location. Our sales associate failed to mention anything about building permits, electrical permits the list goes on. My husband and I just moved here from upstate NY we are military and new to owning a pool. We were just looking for some great information and some honesty, thought we found it guess not!! My husband has been deployed and I'm stuck dealing with this on my own, so thank you East Coast Leisure! I called to get my money back, after being put on hold 5 times and transferred from person to person I was told I couldn't have my money back because I was one day short! Awesome customer service! Oh and we still have yet to hear when the pool will be delivered! Do not buy a pool from these people!!

Horrible customer service. They delivered the pool late and they sell the cheapest materials. I had to replace almost my entire pump system within 4 months of having the pool. The skimmer literally broke off the side of the pool causing it to drain over a foot of water. They came out to fix the part, with a cheaper version and guess who gets stuck paying for the water all over again. Our pump broke within a week of running it. I mean it has been problem after problem. Go somewhere, anywhere else you can.