Fireplace Innovations

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Do not do business with this company. The staff is very rude and the technicians have no idea what they are doing. I ordered a fireplace insert and was told it would be installed on a Tuesday. I took the day off from work for the appointment and they didn't even show up. I called and they told me that I was actually scheduled for Friday. They didn't even bother to let me know my appointment had changed. On the following Friday, the technician showed up and after 10 minutes said that the unit would not fit and that they could "sell" me a free standing unit instead. This sounded allot like "bait and switch". I immediately told him no and to cancel my order. They has been the worst company I have ever dealt with in terms or customer satisfaction and working knowledge of the products they sell. I will this site would allow a "zero" rating, however one star is my only option. Buyer beware!!!

Do not do business with this company. The staff is very rude and the technicians have no idea what they are doing. I ordered a fireplace insert and was told it would be installed on a Tuesday. I took the day off from work for the appointment and they didn't even show up. I called and they told me that I was actually scheduled for Friday. They didn't even bother to let me know my appointment had changed. On the following Friday, the technician showed up and after 10 minutes said that the unit would not fit and that they could "sell" me a free standing unit instead. This sounded allot like "bait and switch". I immediately told him no and to cancel my order. They has been the worst company I have ever dealt with in terms or customer satisfaction and working knowledge of the products they sell. I will this site would allow a "zero" rating, however one star is my only option. Buyer beware!!!!