Steak N Shake

Write a Review314-434-7512

CLOSED NOW - Opens at 7:00am

Simply look at all the other reviews and you will have your answer, horrible service! If waiting for a half hour in the drive through line (we were the only car) wasn't bad enough we got the incorrect food as well. Don't understand how this was possible, we were the only customers there. The food given wasn't even close to what we ordered, we find this out after getting back home of course. So. We drive it all the way back up there and when we confront the drive through worker about the error we get a huge attitude from him, then the manager stepped in with his even bigger attitude. They acted like it was our fault we got the wrong food, What we saw next shocked us. After swiping the bag of food out of my hand (manager) he started throwing our food around! I personally saw some food hit the floor, we were in a van sitting high up and could see most of everything going on... Anyway after that we said enough is enough and out of fear of eating contaminated food we demanded our money back, we got a full refund. That was the only upside to this trip. While getting our refund i tried to look at name tags for names to give to corporate, they were intentionally turned around so they could not be read. So i asked, whats your name? I was told Adam West. That's a cartoon character on a show called family guy i'm not stupid... Then i asked them to turn their name tags around and boy did they get mad at that, long story short they said no. One more important point i want to bring up is i use to have a friend that went to Fern school and he worked there. I went up there one time while he was working, low on funds seeking a discount, he said i could get it for free with one swipe of my managers card but i'm telling you as a friend you don't want to eat here... I've seen some nasty things done in the kitchen with food... I completely forgot about that until after this recent trip, or i NEVER would have came back. Please take my advice, go to the maryland heights location. I get such good service there i even tip the guy that brings the food out to my window! PLEASE CLOSE THIS LOCATION DOWN TO HEALTH CONCERNS! ANYBODY THAT HAS WORKED IN FOOD KNOWS HOW TO DODGE A HEALTH INSPECTOR! (these events happened at 2:00-4:00am)