The Butler Did It

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I hired "The Butler Did It" to steam clean a few rooms in the house I was selling. Their website advertises $20/room. I called for an appointment, and told the representative that I had 2 rooms and a set of stairs I wanted cleaned, and he said that it was $20/room, but maybe extra if the carpets are really dirty. Ok. My carpets were in good shape, so I assumed a bill of $60, for the 2 rooms and staircase.

When the job was completed, the employee told me I owed $158, informing me that I was charged an additional $15/room for the extra work on the 2 rooms, and $8/stair. What? Why was I not informed the stairs were $8 each prior? I asked for an itemized receipt, and I received a hand-written receipt.