Dr. Ronald E. Greenspan, OD

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This is one of the worst optic centers I have ever dealt with. The customer service for minorities and poor people is extremely bad. The people who work there apparently have a problem with people who are receiving Medicaid. I have gotten my glasses there for over six years, and each time they have spoken to me and other family members who also receive Medicaid disrespectfully. Today however, was the final straw. I called Greenspan Optometric Associates to make an appointment to be fitted for a pair of eyes glasses. When I spoke to the receptionist she told me I didn't need an appointment to be fitted for glasses if I already have a prescription. I then asked her could she check and she when I was last seen there because Medicaid recipients can only get glasses once every two years. She then told me she could not do that, she could only make an appointment for me to see a doctor. I told her that I didn't want to make a trip there if it hasn't been two years yet, and in the past when I called someone always told me if I had to wait another month or two. She then told me again that she couldn't help me. I then asked her to make me an appointment to see the doctor instead. She asked me if I had a prescription and I told her no. She then told me she couldn't make an appointment for me. I asked her what her name was and she said I'm not telling you. I told her that it was ok because I was making a record of the date and time. She stated to me, "you don't know me". I told her I did know her. She replied, "you don't know me and if you call here again I'm calling the police for you threatening me." She then hung the phone up on me. I am disgusted and distraught about the entire conversation. I can't believe she actually threatened to call the police on me. This is totally unacceptable and I plan to file a report with the BBB, Medicaid, South Chicago Heights Chamber of Commerce, Illinois States Attorney General, and Yelp to name a few.