Buena Vista Optical

Write a Review773-863-9234

CLOSED NOW - Opens at 8:00am

I have been coming to Buena Vista Optical for 6 years, They have excellent customer service. Just because they don't fit you budget you shouldn't blame them. I used to go to Pearle Vision. Not only are they more expensive & incompetent but they are also less experienced,
Have you thought that maybe it's YOU! Not Them? Did you speak with a Manager? A superviser? Ummmm...why would you have to talk with your bank to solve a a problem that can be fixed with a Manager? ummm...very, very shady on your part.

Buena vista es una de las mejores opticals que visiitado. Por el cervicio al clients, por explicar paso a paso el tratamiento. Y el cervisio es muy atento con el personal.

The staff is very friendly and professional. I have been to other opticals and I would have to say that they are using the most up to date technology to perform their eye exams. I would definitely recommend this place to everyone!

I loved the staff, they are all friendly and extremely helpful. Very well organized and will gladly help with any questions or concerns.

Love it staff was very nice and professional would definitely come back and recommend to everyone!!! :)

This was my first visit to Buena Vista and I enjoyed it from the moment I walked in the door. The staff was very curtious and helpful. I was fearful for their efficient service and will be returning for all my eyecare needs.h

I had an outstanding experience at Buena Vista Optical. As soon as i got there for my appointment, everything needed to be done was great and i was treated very good. At Buena Vista they help you chose the frames you are looking for and what fits you best. My family has been going there for a while now and i have to say, i will go back and recommend others to try it out as well.The doctor and the rest of the staff were very professional and working with others at a good paste even after it started getting busy. One more thing is the variety of frames that they have for display is very helpful. Try it out!

I have VSP and tthe staff was so helpful and nice. The Optometrist here is so patient and knowlagable.

Went for my eye exam and the doctor was really friendly when I ordered my glasses from there "friendly staff" they sent out my glasses to a lab. When my glasses came back two weeks later which by the way were bi-focal but when i saw them they were super thick I had order HI - density which was supposed to make the lens look thinner it didn't the were more than a quarter inch thick also they weren't aligned to my pupil at all so when I asked them if they can fix the problem there nice staff turned into mean witches also I asked to speak with the doctor he is also the owner of this place supposedly he didn't want to see me...His staff is very inexperienced and not that friendly when you point out there mistake...!

i hate this optical they told me i have astigmatism so to prove that ididnt i went to my previous doctor and showed me proof that i didnt so that upset me and they dont even have many types of contacts to choose from they actually pick them out for you they dont let you pick of what you want

I had a great experience at this facility. Even dough the staff was very busy they showed leadership and enthusiasm to work. I was treated very well and my glasses were done very fast. The doctor was friendly and very professional. An hour drive that is well worth it,

For the person rating one star for Buena Vista optical... Just because your buget is low, & you have a difficult prescription, dosen't mean Buena vista Optical deserves one star! We are rating the service on here, not you Buget!

i really like they're service the ladies are very sweet and they make conversation with you as if they known you... and the best thing is that its so close to my home...

I had a very bad experience with the customer service at Buena Vista. I was there a few times because my contacts were not fitted right and they would tell me i needed another prescription that was way more expensive and out of my budget(which i don't need just needed the right fit), I also had a very unpleasant experience when i called to order some contacts from my old prescription because when i was adviced by them to return and see the doctor (for the 3rd time) i told the girl to cancel my order but, later i realized she had still charged me for them and it became a problem getting my money back. The girls there obviously dont know customer service because she kept telling me it was my fault and that she had recordings of all the calls, seriously it wouldt've made a difference if we listened to the recording because im pretty sure i said CANCEL that until i see the doctor. Ive done customer service since i started working 6 years ago and i know that you always try to help the customer!!! in this case i wouldve said "you know we did process the order, i must have forgotten to tell you i had already charged your card, I apologyze for the inconvinience let me see what we can do to fix this" instead of being rude and making YOUR CUSTOMER feel helpless. Chase Bank was a million times more helpful in fixing that problem and understanding and it wasn't their fault. The Doctor was nice but he doesn't spend much time with each customer. Now that i switched to Pearl Vision and the doctor actually spent time with me and fitted my contacts Right i feel so satisfied! If you value good customer service this is not the right place for you.

I loved the huge selection of designer & unique eye wear. The Doctor is really nice & down to earth. The staff is very helpful & are also wearing some unique frames. Check this place out. It is sort of a "hidden treasure" for sure.