Life Storage

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Their TRING to charge me Elina Baptiste 3 separate fees pertaining to a late fee and I've always been on time the luminardi's didn't abuse their customers n that way nor did they leave doo doo n the elevator for one week tissue n the bathroom is always a problem because theirs never any and now that they see all the trouble working n a storage facility can be their acting like their mad at their customers one manager barfed at a customer who's disable with no where to go so he sleeps n his car at the storage I reported it then they put n another decent manager who's there to make sure that everything stays like it's supposed to be so now I got my money order for 184.00 plus the one late fee but that's not what they want they want three different fees for the one bill that they combined n sept ember but didn't go into effect until October besides that they've already raised the rent I'm not paying three fees for one bill I told her that she laughed why should one bill have three fees their robbing me for the gang as a matter of fact they might becgang related

Would leave 0 stars if I could. I rented a unit from the Little Village LIfe Storage almost 2 years ago - moved out a week ago. The first frustrating thing to happen was raises in rates three times since my signing up in a fairly short period of time - nothing changed, just the price went up - THREE TIMES! Second, we had someone living in a storage unit next to ours for who knows how long - they threw their trash over the wall into our unit resulting in mice infiltrating our unit and pooping and peeing on all our stuff. How the staff can't know when someone lives inside a unit is beyond me (oh yeah, they're never there). Third, when deciding to move out and attempting to communicate with the office staff, I called over 10 times with no answer or ability to leave a message (mailbox was full!). I had to call corporate to speak to someone - and then after escalation to the area manager, my calls weren't returned for over a week. Never once was I able to talk to someone at our facility. Fourth, upon moving out - no one was at the location to make the moving carts available even though we were there during posted open hours. This is part of what my rent was paying for and was a service I was expecting. I feel ripped off and taken advantage of. No local staff, no customer service, no resolution of problems = no longer a customer.

Our belongings mysteriously disappeared. The staff was useless helping figure out what happened to our personal effects. We trusted this company at a pivotal and vulnerable time in our lives, and they lacked empathy. I bought insurance, but they did not honor it. Horrible experience!

I JUST RENTED AT LIFESTORAGE IN LITTLE VILLAGE AND THEY HAVE THE BEST FACILITY I HAVE EVER SEEN. THE ACCESS HOURS HOUR WAY BETTER THAN ANYWHERE ELSE. THEY HAVE THIS AWESOME DRIVE THRU WHERE YOU CAN DRIVE YOUR VEHICLE RIGHT INTO THE MIDDLE OF THE FACILITY AND UNLOAD THERE WITHOUT HAVING TO STAY OUTSIDE IN THE COLD. I WOULD RECOMMEND LIFESTORAGE TO ANYONE AND EVERYONE!