Orrington II, James L, DDS

Write a Review773-994-1600

If I could rate this doctor NO STARS, i would. This was the worst doctor experience of my life, I left literally in tears! He disrespected me so bad! I have been to him before and the service wasn't so great, but the doctor I usually go to was closed on Fridays. Therefore I went to him out of desperation because I had an abscess and my jaw was swollen, and I needed medication immediately to make the swelling go down.

Upon entering, it was obvious that I had an abscess, so I thought I would just get a prescription for meds, and an appointment to extract and be on my way. But once he saw that I had insurance that would cover 100% of the visit and exam he ordered a full examination in an effort to collect money, even though it was the end of the day and all the nurses were ready to go. I wound up not being able to open my mouth fully for the x-ray due to the swelling in my jaw, so the assistant who was administering the x-ray decided it was best to do the the full exam when I returned the following week, which is when I was to receive the tooth extraction.

She came back and said the doctor informed her that I would be billed for a limited examination, and if insurance didn't pay for it, I would have to pay out of pocket!! I told her that was insane because I would still need the full examination and x-ray when I returned the next week because it still needed to be done before he could really do an extraction and everything else that needed to be done. SO essentially, I would be paying for it twice! She agreed and went to get the doctor so I could speak with him.

Once he came, i questioned him nicely about the billing process, and informed him that the nurse didn't do anything because I couldn't open my mouth fully because of the swelling, so essentially nothing was done. He then asked me, "so nothing was done?" he then took my prescription from my hand and ripped it in half!! I replied :"no, she never did anything, or performed an x-ray due to my swelling." he then ripped the prescription again! I was horrified! he then said, " I looked in your mouth, thats an exam." I said, " but it wasn't a full exam, you're going to charge me for the full exam when i return on Tuesday for the extraction, so why should be there be a charge for today when I've been sitting here for an hour while we waited for the insurance papers to be faxed over whilst you tended to other patients." He then went on a long disrespectful tirade, belittling me and talking down to me while justifying why the 40 seconds he spent looking into my mouth, just to tell me that I had an abscess (which was obvious and what I told him coming through the door) was worth a examination fee. Even though he was going to do the exact same thing and get paid 48 hours later! he then ripped the prescription again. I then proceeded to ask why was I being talked to and treated this way when all I was asking for was clarification about billing. He then asked, "well do you have clarification now?!" i was horrified and livid that I was being treated and talked to this way, simply because I asked a question. I said "OK, yes I do, Im sorry if I've done something wrong but all i wanted was clarification." He walked off. The nurse was so shocked, she stated, "oh my God, if I were you, I would never come back here again!" I said, "I don't plan to." Needless to say, I didn't book a followup appointment, and I plan to file a complaint with the insurance company as well as the Illinois and Chicago Dental Associations. I am hurt, livid and angry at the treatment I received from someone that I AM PAYING!! I recommend no one ever visit this practice!. The doctor is rude and disrespectful. The needs of the patient should superceed the need to make a dollar. I feel as if I was dragged off of a United Airlines plane!!

I WENT THERE AND WAS IMPRESS HOW CLEAN AND NICE THE OFFICE WAS. I REALLY LIKE THE WATERFALL!