Spa On Oak

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CLOSED NOW - Opens at 10:00am

This entire ordeal begins back in April, sadly. I bought a Bloomspot voucher for a "mobile spa party" for myself and 2 girlfriends. Massages, facials, manicures & pedicures, champagne and chocolate - what a fun girls' day, right? Well, we were wrong.



I should have known things wouldn't go so well when I tried to book the appointment and wasn't able to get into contact with anyone until 5 attempts of phone calls and emails. After literally 2 weeks of back-and-forth, we were booked for August 6th. Fast forward to 7/25, I called the owner at the number she provided as well as the Spa to confirm our appointments. Didn't hear back until later that week that we were confirmed. Our appointment was for Saturday 8/6 at 10 am. Fast forward to 11 am and no one has shown up - not only has the Spa not reached out to us, but the owner isn't answering her phone, the Spa doesn't know anything, etc. By 11:45 am the receptionist at the Spa finally called us back and all she could say was that the staff for our party was caught in traffic and wouldn't be there that day. At this point I was astonished that the owner herself didn't call me to apologize. I sent a follow-up email that day expressing our disappointment and given that we had wasted the majority of a Saturday (that had taken forever to coordinate), we'd prefer our services to be done at the Spa as opposed to re-scheduling another mobile party.



Yet again, I did not hear back from the owner or Spa from my initial email and request for re-booking. I followed up again on 8/9 and received an email from the owner saying that she had no control over her employees and these things "just happen." Then begins the re-booking attempts. The Spa was again - unresponsive and inflexible in terms of times we could come in for our appointments. All they offered were at the end of the day, and never together - starting Spa services at 7 pm on a Sunday? Given the incredible inconvenience, they should have made attempts to make this as easy as possible for us. After many attempts, we were finally re-booked for separate appointments on separate days. Given history, I again confirmed with the owner what we were to receive. It was confirmed that we would receive a 1-hour facial, 1-hour massage & manicure-pedicure.



On the day of my appointment, I show up and inform the owner that I was there for my appointments. I was then informed very rudely that they didn't do manicure-pedicures that their Spa. I pulled up the email from her and asked her why she would have told me that we would receive mani-pedis if they didn't offer them at the Spa? She didn't really have an answer and started going on about how she had no control over her employees that didn't show up for our mobile spa appointment. Our conversation went around for at least 15 minutes (in front of other customers, at the front of the Spa, mind you). Finally she said that she would get me three gift certificates for mani-pedis to the nail salon in the building. When I came out of my massage and facial (both of which were fine, but only 40 minutes each) - she was nowhere to be seen. I asked the receptionist and she told me to call back in the morning. Again, after days of no response, I was told that instead of the 3 gift certificates we would receive 1 check for $50. I asked her how 3 manicure-pedicure gift certificates could ever translate into $50.



Long story short, I've yet to hear back from Richelle on how she plans to compensate us for the 3 manicure-pedicures we paid for. I've contacted her many times, with no response. At one point in our communication she told me that we'd already been compensated for well beyond what we paid. That's the point! You are supposed to get services at a discounted price when you buy a voucher like Bloomspot, Groupon, etc. - not discounted quality. I have said to her many, many times, that all we have ever asked for is to receive what we paid for - nothing more.