Eco Cleaners

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OPEN NOW - Closes at 7:00pm

So what happens when a business decides that being miserly and penurious is better than offering a good service at a reasonable price? Well, they lose a loyal customer. I have been a customer since Eco Cleaners opened and have enjoyed their 99 cent shirt deal. Bring in a dry clean item and get a shirt or shirts done for a buck. Great deal. Good service.



So I do understand businesses need to continue to evolve to make a profit, so when the deal went to 2 dry clean items for the buck-a-shirt offer, I bellied up, but this last visit I was told that my shirts were "oversized" and didn't qualify for the special. Really? I am a big guy so my shirts range from XL to XXL but this was the first time this ever happened. No where on the large ad next to the door does it mention anything about "oversized" clothes, never had this been a policy before, never have I been spoken too in such a condescending, patronizing way as I was this day. I think I spoke to the owner (a man I have never interacted with previously) who is incredibly short on people skills. Rude is the word--not ever a problem I have had here before.



All in all, if you want to make a buck, then charge the prices you think the market can bear, don't change policy midstream for loyal customers and tell me after 2 years that I have been being charged wrong all along. Don't all of a sudden hide in your promotions hidden fees to make the extra buck. What you end up doing is losing a devoted customer who will now launder elsewhere, even if I need to pay a little more (the rudeness was enough for me). Good luck running a business with this marketing approach! I strongly advise against patronizing this establishment!