A E Door & Window Co

Write a Review513-742-1984

CLOSED NOW - Opens at 7:00am

My experience started out normal enough - had trouble with the door sticking so I decided to contact A&E Door. I hear them all the time advertising so figured they were reputable. I explained in great detail what the problem was - the manager schedules a service call. On the way to my home the tech called me and I explained what the problem was as he very quickly told me exactly what the problem was. It was a very common problem with garage stores sticking to the paint as the hot sun bakes the door. Each time the door is opened they make a loud jerk and then the door works as usual. My problem with this entire experience is that the Manager, as well as several others copied on my email, failed to give me this quick and easy solution (rub some grease where the door meets the frame). It would have saved me from calling off work, and from the $100+ they charge for a consultation.

$100 for less than 5 minutes of their time is much more than any other profession I know of and seemed very high. That did not bother me though, what bothered me was that they scheduled an appointment knowing very well what my problem was...knowing it was a very easy solution, something that a child could have done.

This is was a very deceptive and unethical way of doing business. I would rather pay $200 to an honest worker/company for their knowledge than $100 to a deceitful company trying to nickel and dime me in every way possible.

I'm sure there must be better A&E locations, but around the Mason, OH-Warren County area, I would highly recommending going with a different company. if you know there's a huge problem, call A&E, but do not call them for a minor issue as they will gouge you.

Hope this review was helpful and can save someone else the hassle!

Oh, last but not least, I contacted the manager, he replied but then failed to reply after a month and a half of waiting. Very disrespectful considering how nice my email was. Do business with a company that wants it :)