Fifth Third Securities - Dan Markarian

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OPEN NOW - Closes at 5:00pm

Do not bank at this branch. The customer service is horrible. I have had 2 issues with my account in the last 6 months and they have done NOTHING to help. I have been given false information that has led me to end up short handed All they did was try and sell me something. I have been in customer service long enough to know that if you want to keep your customers you need to treat them like they matter. You don't get that here. its all about the sales and what they can get from you. I spoke with Erin Warman who was supposedly a manager and she did not try to help, only proceeded to tell me that I need to learn how to prioritize when what happened was THEIR FAULT. I have worked for this bank before and I know how their process works. They focus on "customer satisfaction" and "doing what is best for the customer and they most certainly do not focus on that here.You can fake a smile all day long to get a paycheck but the true colors show when it comes down to truly helping your customers and Erin and her team at Springdale 53rd obviously haven't figured that out. For the sake of all the other customers I hope they do.