We have provided the global contact center model for IBM. We have provided the definitive electronic business unit RE engineering customer contact model for charles Schwab. We have provided the smart meter transformation strategies and tactics for southern california edison customer engagement. We have also provided the USAA workforce consolidation strategy model and center of excellence implementation. Every assignment begins with assessment.
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“OUR consulting methodology is OUR KEY differentiator”.

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Regular Hours
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Phone: 513-792-2944

Phone: 513-793-2043

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We offer the following services: • Comprehensive/Proven Strategic, Operational & Technical Assessment. • Holistic People, Process & Systems improvement Roadmap. • Implementation & Benchmarking. • Business Case CBA & Systems, Desktop Use Case Development. • Web eCommerce Self-Service Application Evaluation Analysis & ROI. • Desktop Contact Systems Application Evaluation & Selection. • End-to-end Business Process Optimization, Analysis & Integration. •
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Kenwood
Categories
Business Coaches & Consultants, Business Management
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