Madeira Optical

Write a Review513-561-7076

OPEN NOW - Closes at 2:30pm

I definitely have a love/hate relationship with this company. The staff is friendly and knowledgeable. Dr. Pence is, I think, the best Optometrist I've ever seen. And, the office itself has come a long way in the past several years to being hometown friendly. But, the last two experiences I've had purchasing glasses through them has been unpleasant. The first pair of glasses I bought for myself was the very least amount of grinding on the lenses to get them to fit in the frames. This was the work of a glasses subcontractor. But I have been wearing glasses for over 40 years and this is the worst pair I have ever had. So much glare because they did not bother to polish the edges of the lenses. The shop IS responsible for whatever company makes their products.

Last month, I ordered glasses for my daughter. The store never called me when they arrived. They have some kind of automated system that calls you. Not with the store number, just some random number which didn't leave any kind of message. Of course I didn't answer whenever they called because I am not one of these people who wears my phone around my neck. So, no text, no message. Besides if you are spending $350 or $400 on glasses, why can't a staff member just call you when they arrive?

I feel that this store does great with exams and contacts, but I will never trust them to handle glasses for me or my family ever again.

Great Customer Service - most highly recommended!

Walking into Madeira Optical you are welcomed by a courteous and experienced staff in a spa like sophisticated office. Dr. Pence has the equipment, and knowledge to provide the best eye care. Madeira Optical is the whole package and offers the best eye care experience!

I recommend Madeira Optical to all of my friends and co workers. Dr. Pence is great at taking the time to explain each test. They have the best selection of frames around!