Rural King Supply

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CLOSED NOW - Opens at 7:00am

I live over an hour away so I called ahead to see if they had what I was looking for. I was told to wait a minute then she comes back says yes, I ask her if there were plenty (I dont live close), she then replied with "I think thats what I just said!" Some people need to work on their customer service and if her job is that bad, then maybe she should find another one!

Great service very polite employees .

Just returned from a wasted trip! I called ahead to check if the product I needed was available. After being put on hold and hung up on twice, by the same woman, on my third call I was told by her that they did have the product I wanted. I asked the price, where is was located and specifics I desired, which she shot off readily with answers to. So, I drove there--I witnessed about six employees standing around talking to each other. When I asked for help getting the product (which was quite heavy) no one knew what I was talking about (never heard of the product), each blamed another for taking the phone call. The manager,did not care to help find the product and the one helpful employee who walked the bulk of store trying to help me had not luck. The manager still did not care to help his employee or to check his inventory system when I asked him to. He stated that it was "not usually right anyway". The one helpful employee "Adam" should move on to a better job where his belief in good customer service aligns well with the vision/mission of the company he is with-the current manager should learn how to treat customers.

Shame on you Royal King for poor management and poorly trained employees.