LR Harper Automotive, in Clarksville, TN, is the leading auto repair shop serving Sango, Springfield, Adams, Dover and surrounding areas since 2018. As a locally-owned family business, we specialize in individualized service and family atmosphere where people always come first. Some of our services include oil changes, brake services, alignments, diagnostics, and much more. For all your auto repair needs, contact LR Harper Automotive in Clarksville.
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

05/20/2019

Horrible Experience

If I could give this company ZERO stars I would, I wouldn't recommend their work to my worst enemy! I brought my car in on 5/17/2019 advising that it was having issues cranking (slow to crank or sometimes no crank at all), the car was also running poorly and shifting gears funny. After popping the hood and visually inspecting the car (there were no tools or tests ran at all) the owner diagnosed it to be the crankshaft positioner sensor and a harmonic balancer. I was a little weary of the diagnosis, but the owner assured me he was 95% sure that would fix my problem. They quoted me 342.72 to fix the issue. I paid on the spot with no issue and we agreed my car would be ready the next morning 5/18/2019. The next morning, I arrived to pick up my car and only the owner was there. He made it his business to show me the parts taken off my car and rambled on about how bad my parts for about 3 mins. I then got in my car tried to crank the vehicle and it had the SAME issue. The owner heard me struggling to crank the car and came over to tell me I needed to drive the car to break the new parts (which turns out not to be true the sensors didn't need any time, either it's better or not.) 2 hours later of driving the car was still having the same issue. I took the vehicle to another shop got second opinion. They were able to test the vehicles parts and were able to fix the simple issue (the battery) for less than $100 dollars. I called the owner to advise him of what happened I was told that I would hear back on Monday. The owner reached out to me and offered to reimburse me the 64 dollars I paid to properly fix the vehicle which is unacceptable being that I paid them 342.72 for nothing. He also offered put the parts he took off my car back on and give a full refund which is also unacceptable after he proved himself to be too incompetent to fix my vehicle the first time around, I could no longer trust him to do anything with my car. PLEASE BE AWARE and don't let them fraud you as they did me.

More Business Info

BBB Rating
A
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Services/Products
  • Tire Repair, Towing, Truck Lifts, Warranties
  • Diagnostics, Electrical Repair, Emissions, Engine Repairs, Exhaust Repair, Heat Repairs
  • Light Repairs, Motor Performance, Oil Changes, Seat Repairs
  • A/C Repair, ABS System Repairs, Alignments, Auto Repair, Brakes, Car Door Repairs
  • Belts, Brake Pads and Lines, Calipers, Rotors
Payment method
check, android pay, all major credit cards, visa, mastercard, amex, discover, cash, apple pay
Location
Near Downtown Clarksville and Austin Peay State University
Amenities
Great Customer Service, Individualized Service and Family Atmosphere,Local Family Owned Business, Women Owned Business
Accreditation

Strut Masters Installer

Categories
Auto Repair & Service, New Car Dealers
Suggest an Edit