Cass Collision Clawson

Write a Review248-585-6161

I wanted to thank this shop for their quality work and courteous service. Jeff the office manager personally took care of my claim and it was very easy for me. Being a woman, it sometimes is uncomfortable dealing with car stuff. I could not be more satisfied with their level of service. Good price, clean shop, and they even gave me cookies when my car was done. Thanks Jeff and staff-great job:)

Giving one star is a disservice to that one lonely star. So I took my car in on a monday morning with an estimated time of 4 days. So when I called thursday to see if my car was going to be done I was surprised to hear that they ordered a bad part and would be an extra day. No big deal, but really I mean you couldn't have called me and let me know that. I have to find out when I call and ask. So since I couldn't leave work early Friday I had to pick it up after hours in the dark. Picked it up and had some cookies on my seat, nice touch right. Well saturday morning when I looked at the work done it was beyond ridiculous. I had my rear trunk, and bumper replaced so when I looked at it the bumper had a gap between it and the trunk at one end of about an inch and a half and at the other end less than a centimeter. To give a visual you could put your finger between the 2 at one end and if you slid it the other way it would be stopped about 3/4 of the way. The bumper was jutted out creating a gap between the bumper and quarter panel that was very noticeable. Also, there was a huge chunk of something in the paint. So I didn't want to be picky so I just wanted the bumper put on correctly and brought it back monday morning since my wife was off work she could pick it up later. This is when my main issue with this place comes in. My wife went to pick it up and the battery was dead. So they jumped it and drove away, later it wouldn't start again. When I got home I found the lights had been turned and left on. Since we have not once turned the lights on since we owned the car as they are auto it was obvious that this was deliberately done. There was no reason to turn the lights on since it is one bulb in the taillight and simply checking the brakes would suffice. It was clear that the person who did the work was not too happy about having to re-do his 1st grade level work and decided to mess with us. Anyways, the owner did call me and was very nice about it, offered to fix it and make sure I am happy. Sounds all well and good but I refuse to take my car or any car back there after this nightmare of a situation. Based on quality of work alone I would advise anyone not to use this shop.