Commerce Bank Mortgage

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This place has the worst customer service I have ever seen! I opened a safe box there and the one guy that works there is never down at the vault, so you have to call and wait,and then he is rude because you interrupted him. I didn't find out until after I opened the box that Safe Deposit is closed on Saturdays. I opened the box there because I have several accounts there and have them named to oversee my trust. I thought it would be easy for the kids to have everything in one place, but they will be totally lost trying to deal with this place. You call to ask a question and nobody in the place can give you an answer, they actually transferred my call to a guy with a voice mail saying he was out of the country for an extended time! After 5 calls they told me it would be better to come in. Why do I have to drive down there to ask a simple question? Who am I going to talk to when I come in? Doesn't he/she have a phone? Even finding the branch phone number instead of the call center is a difficult chore. I can't imagine how they are going to stay in business. I'm going to find a new bank and move everything. What a pain! Can I give the less than one star?