Merry Maids

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OPEN NOW - Closes at 4:00pm

When I pay $98 an hour, I don't expect to see dust or dirt on the floors. My house got a "hotel room" cleaning in my opinion. I went behind them to disinfect with my Norwex cloths because I didn't see a lot of cleaning towels so I feel like my sink and counter could have been cleaned with the same cloth used in the bathroom. To be more specific, I have included a list so that you can decide if I am being unreasonable.

1. No throw rugs were moved to vacuum or mop in living room. They didn't move the bar stools in order to clean the kitchen floor. Bathroom rugs were not vacuumed. Area rugs were not raised up on the edges to get to the dirt. Area rugs were not vacuumed.
2. The edges of the floors were still dirty.. I requested my steam mop be used to disinfect and they tried to use it, but when done, the floors were smeared and dull. When they left I noticed the pads were barely wet so I'm guessing she had the steamer on dust instead of mop or scrub. They had to go back over the floor with their Smops, after I moved the bar stools and small items from the floor.
3. The bathroom floors and laundry room floors were not mopped at all.
4. The shower floor and walls were not cleaned in either bathroom. Upon arrival, I was asked if it was ok to use Clorox in the bathroom. I said yes, but no Clorox or any cleaner that I can tell was used. Water and a rag are not my idea of a clean tub.
5. The stairs were not vacuumed.
6. The stainless appliances were streaked and the refrigerator handles were not cleaned at all. There were also crumbs left behind the kitchen sink.
7. The bowls in the commodes were clean before they arrived but the dust on the outside of the commode remained when they left.


I was charged $147, which included the extra time they spend mopping the floors again after being shown how by the owner. I was specifically told I would not be charged for this time. I see a credit card dispute in my future!