Quail Pointe Veterinary Hospital

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If I could do NO stars I would. THIS IS THE WORST VET!!!! DO NOT GO HERE!!!!

It is also VERY obvious that they write their OWN reviews! Short and sweet right?

Yeah, they don't know what they are doing and I wouldn't trust them with ANYTHING. Make the drive to Blue Grass in West Haven or Mountain View Animal Clinic is Layton. It will save your pet's life.

OUTSTANDING! I don't know where to start with this review for Quail Pointe. Dr. Ford is exceptional. We switched to QP after a misdiagnosis and poor service from another vet office in the area. Dr. Ford is personable, professional, funny, and has a super sweet staff. They all went the extra mile for our 16 year old dog that recently passed away. QP followed up immediately when I called with questions, filled medications quickly, and put our dog down in the most humane and compassionate way possible. I'll honestly miss going to QP. Dr. Ford extended our dogs life by a few months and offered all possible options with realistic outcomes. I've read a few of negative reviews on here and am confused because our experience at each appointment was above and beyond. So glad to have found QP for our dog. Our dog was our child.

Dr. Ford has treated my animals for over ten years. She was the only one who figured out what was wrong with my precious cat. I drive from Ogden as she treats my furry family members with love and care. Her staff is always professional and friendly. I would recommend her to anyone.

I took my precious little dog in there. And all she wanted to talk about was her risk for cancer, and about how I shouldn't be attached to her and treat her like she's live stock. She told me to have multiple litters of puppies and keep one get it spayed and basically forget about the dog I already own. I've never been treated so coldly by a vet. I will never go back there.

I have adopted a couple of animals over the past years and I receive excellent care every time I come in. I have also had several pet emergencies in which the staff, Dr Ford, and Dr Smart have been very amazing, caring, helpful, skillful and knowledge full. I used to work at a vet office and I know how hard you work to please everyone. I really appreciate the kind of care that I get at Quail Pointe. Thanks to everyone there for making my vet experiences great.

We just wanted to say thanks to you and your staff for all you've done to help us with our "kids." When our dog was diagnosed with diabetes, we were in a panic. You were caring enough to spend a lot of time with us, working out a plan to get him on the right track. Someone from your staff calls us routinely to follow up on his progress, and that really means a lot. Your staff has always been most professional, efficient, and caring. We are always greeted by name whenever we walk in the door, and that tells me that you know how to provide great customer service. We are fortunate to be able to take our pets to your hospital and feel confident leaving them in your care, whether it's just for boarding, or for other, more urgent needs. We just wanted to say that we appreciate all that you and your team do for us.

Was very disappointed in the way my sweet baby dog was treated. After taking her to a different vet I realize I made a huge mistake taking her to QuailPoint. Now they refuse to give me her medical records. They say I need to pay for them and have another exam so they can sign off on her records. NO WAY will I take her back there for another exam.

If you love your pet DO NOT take them there. they dont care about the animals all they care is the money....who ever wrote good things about this place must work for them!!!!

I gave one star because it will not let me post anything without

Anyone can write a review, with that said I am in support of a lovely furbaby named athena. She and several other babies have been killed ( murdered ) in most cases.... taken away from the families that loved them and only wanted the best care for there baby. But what they have got in return was high expensive bills and never a " sorry for loss, or how are you doin" only " WE NEED OUR MONEY NOW OR WE WILL TAKE U TO COLLECTIONS" how about when they perform unexpected surgeries on ur baby without consent of the owner, and if u fight with staff be sure u rdog will somw how " accidently" pass away in their care.... please do not use this vet (vets) they are only out for money and have no heart for ur baby. They are now under investigation for animal malpractice. Thanks for reading :)

Stay far far away! This vet will steal you animal from you if you let her. She performs the worst surgery and botches most all of them ending in death or severe infection. Read the other reviews, read them on google, search "Athena Justice" on facebook

Never take your animals to this vet. My dog spent several days with them and they couldn't figure out what was wrong with her. They never did any blood work, just expensive x-rays that told us nothing.

Deserves zero stars...ripped us off for years my lab's spat surgery resulted in 2 return visits due to the horrible stitching and her "insides" starting to protrude...glad to be somewhere else

I went in and Dr Ford took me into a room, still wearing her clothes that were covered in Athena’s blood and guts. She told me that Athena had just started “oozing blood out of her organs” and that they could not control the bleeding. I asked her if they had sutured or cauterized anything, and she said no. That there was nothing to suture or cauterize. She said that Athena was in recovery and getting a blood transfusion. She said that because she was bleeding out of her liver (which I later found out she wasn’t) and they couldn’t take her liver out or stop the bleeding, so they decided to close her up. I asked her why they had closed her while she was still actively bleeding! Dr Ford said because they couldn’t stop it and they felt like they were doing more damage than good by keeping her open. So they closed her and gave her some clotting medication and a blood transfusion hoping that would stop the bleeding. They had also put a tight belly band around her abdomen hoping that would put enough pressure on to stop the bleeding. Dr Ford said that she thought Athena had a clotting disorder, or some blood disorder. So I asked her to get the tests done to see if she did. I then went back to my dog, and she looked awful. She could hardly breathe and her oxygen levels were low. I told Dr Smart that I thought the belly wrap was too tight and that she was having a difficult time breathing and that her O2 levels were low. Dr Smart then said that the machine that was reading her heart rate and O2 levels wasn’t really that accurate, and took her off the machine. I didn’t understand why they would have her on a machine that didn’t work, and I knew she was lying. I asked her what the plan was, and she said that she would check her creatnine in a couple hours, and if it had dropped then she was still bleeding and would need to go to the ER. I told her that I would rather not wait, and wanted to take her to the ER at that time. It was about 1 pm. She and Dr Ford told me that they had been in contact with AVC ER and that the ER vet said there was not much they would do at that point, that it was just a waiting game. She said that it was more dangerous to move her than to leave her where she was because if she had clotted then the clots could break and make her bleed again. Athena was in bad shape and I could tell. I asked them what her crit (her blood level) was at that moment, and they told me that before surgery she was at 53, which was a perfect number for a healthy dog. I asked them what it was now, after they had lost most her blood and given her a transfusion. Dr Smart told me she didn’t know, that they hadn’t taken one. I then asked her why they had not taken one and she responded with “we will take it in a couple hours”. I said “what are you going to compare it to, to know whether she is still bleeding or not? Her healthy number BEFORE she had surgery!?” And I had to fight with her to get an updated creatnine taken. She finally took it, after much arguing, and it was at 64, which was high, but normal due to the transfusion. During this time one of the vet techs that was in the surgery, told me that they had tried suturing the hole in her spleen, but that the sutures wouldn’t hold. I was confused at that point because I was told there was nothing to suture, that there was no tear or lesion. The vet tech then told me that she had the spleen and asked me if I wanted to see it. I said yes. She took me into another room and showed me Athena’s spleen, which was enlarged due to her heat, and had a big tear/hole in it. She told me that the Dr’s tried to suture it many times, but it kept breaking open, and that was when they decided to take it out all together. At that point I knew I was being lied to and things were trying to be covered up. Dr Ford had decided to go home in the middle of all this, saying that she was calling it a day, even though my dog was still in critical condition.

I told Dr Ford I would rather take Athena to a different vet then, so Dr Ford said she would be in the room during the entire surgery to make sure nothing happened. I told her no, I still was not ok with that. So she said she would be scrubbed in and gloved the entire time and would have Dr Smart assist her. I agreed to that, and again asked if we should wait to do the surgery because of Athena being in heat. She told me there was no need to wait. I dropped her off at 8:30 am and went home. About two hours later I got a phone call from Dr Ford saying that she needed to take Athena’s spleen out. She said that there had been some bleeding in the abdominal cavity, and that she had to open Athena up all the way, from sternum to pelvis. She said that they were moving all of her organs, taking out her intestines, trying to find the bleeder. She said that then Athena’s spleen started to “randomly ooze blood like we would sweat from our pours.” Which I later found out from the vet that did the autopsy, that that kind of bleeding was not even possible. So I asked Dr Ford if she could live without a spleen and Dr Ford said yes. So I told her to take it out if that was our only option. She said it was, that there was no tear or lesion, nothing to suture or cauterize. We got off the phone, and about 45 minutes later I got another call telling me that Athena was probably not going to make it off the table, that she had started bleeding out of her liver. I told Dr Ford that I did not understand what was going on, why would she lose her spleen and be bleeding from her liver from a hysterectomy? Dr Ford said she wasn’t sure, but the everything she touched started to bruise and bleed. That all her organs were oozing blood. She then said she needed to go, and hung up the phone. I got in my car and headed down from salt lake. On my way I called my friend Dave, who I bought Athena from and who lived in Clinton, and told him what was going on. He told me he would get his wife to hear over there and call me back. He called me back about 30-45 minutes later and told me he had called the vets office, and they had told him Athena was out of surgery and getting a blood transfusion. I still had not gotten a call from the vet since I heard she was not going to make it off the table. I did not even know they were doing a transfusion or that she was out of surgery. I got off the phone with Dave and arrived at the vet’s office.

It was Tuesday April 9, 2013. I was taking my 13 month old English Mastiff to Quail Point Veterinary Hospital to get spayed. I chose to go with Dr Ford for her spay because she specialized in mastiffs, she breeds them, owns them and shows them. Plus, she has seen Athena numerous times, so I felt comfortable with her. Dr Ford was my vet and had told me previously that she personally would be doing the surgery. When I got there on Tuesday to drop my pup off, I was told by the receptionist that Dr Smart was going to be performing the surgery. I was uncomfortable with that, especially because I had never met her before. I asked to speak with Dr Ford, and was taken into a room to speak with her. I talked with Dr Ford for over half an hour, discussing my dog and her surgery. I informed Dr Ford, just as I had the previous day, that Athena had started her heat cycle two days prior. I told her I wasn’t sure surgery was safe under the circumstances, but Dr Ford assured me it was ok. She told me that Dr Smart would be doing the surgery, and I told her I was not ok with that, especially given the fact that I had never met Dr Smart and she had only been doing this for 3 years. Dr Ford said it would be safer to have Dr Smart do the surgery because Dr Ford’s allergies were so bad that she would have to stop through out the surgery.

Kenneled 5 dogs (3 Puppies) while on family vacations, all dogs have Kennel Cough from their kennels. Quail Point handled the issue horribly, all dogs are sick - Good Luck

They are unwilling to admit when they make a mistake and they are unwilling to listen to the owner. Our dogs had some problems and they wanted to do a bunch of very expensive tests instead of taking the time to listen to me. Ended up calling another vet who listened and the problem ended up being a simple fix but something the QPVH messed up on.

We received excellent care and attention from Dr. Smart. she gave our very sick dog loving care and attention. Would recommend her (and Quail Pointe) to anyone looking for veterninary compentency and all-around service.

She took great care of our dog, Queenie. Dr. Smart treated us with great respect and attention to detail---she took the time to answer all of our questions and we felt that Queenie was given the best possible care, Great vet!

I needed to board my golden retriever over the weekend while going out of state. I called three weeks in advance, and called many different clinics/boarding facilities, looking for a boarder that does not require a kennel cough vaccine. My sister's dog had a severe reaction to kennel cough vaccine, and I wanted to avoid the vaccine if possible. The receptionist at Quail Pointe informed me the only vaccination they required was for rabies, NOT for kennel cough. I even told her that all of the other places I had called required the kennel cough vaccine, so I was so happy their facility didn't. She said, "Yes, we only require rabies. Just bring in your proof of rabies." So, three weeks later, at 8am the morning we are leaving for a 900 mile trip (and my dog is VERY prone to car sickness, and hates to travel), my Bella and I show up at Quail Pointe, only to be literally laughed at by a blonde young woman at the counter, and told, "We don't know of ANY place that will accept a dog for boarding without kennel cough vaccinations." She said they would have to give my dog the vaccination if I wanted her to stay there. She was extremely rude and condescending, treating me like I was absolutely stupid. She then proceeded to tell me she needed all of my dog's medical history paperwork for proof of vaccines, and she said they could do the kennel cough vaccine after I left for my trip. I had to go back home to get the paperwork, which she said was insufficient. She then said that it would be $125 for an exam and kennel cough vaccine for my dog, who I JUST had taken to my own vet for her yearly checkup and rabies vaccine a month prior (and had the written verifications/bills from that visit with me). She said that Quail Pointe does not give vaccines without a full exam, period. I sincerely feel that I was misinformed by this clinic, and that they knew that my options were very limited at the time I came to drop Bella off. I will never, ever recommend this clinic to anyone. As a side note, my dog did NOT stay at the clinic's boarding facility that weekend. She hopped right in the car with me. She did throw up twice during the trip, but once we had gone about 200 miles, and with frequent stops, she began enjoying herself. We had a great time. So, even though we were treated extremely poorly by QPVH, I am glad that I was forced to take Bella on the trip, because now I know she is a traveling companion after all. I love my pet too much to take her to this clinic. I truly feel like all they care about is money.