Diana DeVito - State Farm Insurance Agent

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The Agent and entire team are outstanding! Never let me down a single time business hours or my hours.

he only reason this review has a star is that they won't allow a negative star. This agent is incompetent! We have changed our address with them at least 10 times. The corporate office has my address correct and this agent does for purpose of soliciting junk mail to my home. Otherwise they have my physical address correct but not my mailing address. Therefore when Eileen processed our payment and applied it to someone else's account we did not even know it. They cancelled our policy for non payment but claim they were sending a refund for 70 bucks more than our last payment!? We did not receive any notices of any of this. Luckily the state board of insurance and the BBB are investigating this. The corporate office is also now investigating this, agent. I have email correspondence with Eileen and Laura from this office. Also a bank statement showing the,payment made AND the emailed receipt from Eileen. Corporate stated that they clearly mAde a big mistake. The agent was supposed to handle this. That was 3 weeks ago. Today the corporate consumer complaints division for state farm told me they will handle this themselves because they see the,agent us doing nothing. They're not even responding to the corporate complaints!! Stay clear of this,agent! They fraudulently take your money but do not provide you with the service you have paid for!