Best Flooring Center

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I wish I had read this review before I used Best Flooring. I do have to say that the installers were the best experience out of the whole thing. I had to have carpet put in my house as the tile that was there was killing my back and in the winter the floors kept the house so cold. So I called Empire got a quote from them and then thought I would get a second quote and thought I should use a business in the area. Stopped by Best Flooring in Clermont and found some nice carpeting and great underlayment and waited for a quote. The sales rep was to call me Christmas Eve and the call never came. A few days later I called him as he gave me his cell phone number. He had been sick with the flu so no problem. Well later I realize that this is normal they don’t call back and to expect the owner to call you back when something is wrong well not in your dreams will he do that he won’t even look at you when you are in the store. Well they came to install the carpet and were 3 feet short. Now mind you we have packed everything up and moved the stuff to the garage and now they couldn’t finish due to three feet? I was not happy but try to keep calm which I did. They ordered more carpet that (as I was reminded over and over again) was not going to cost me anything extra even though it was not my fault. They put a rush on it and would call me when it came in and would work with me on scheduling the install as they don’t work weekends and I work during the day. Well the carpet was there within a few days but no one called me. I kept calling them over and over again. Last Monday I finally stopped by the store to find out when the carpet will be in I had entertaining two day this coming weekend and needed to know if I needed to cancel. They tried to make me feel that all this was a blessing and I know what a blessing is and yes maybe I am getting free carpet but having to be the project manager when I am the customer is not my idea of a blessing. Due to me stopping by and be more demanding they sent the installers by that day to do the one hour install to complete my house. Oh by the way I found out the carpet came in 5 days ago at least and they had paying customers they had to tend to. I still owed them almost 1800.00 I guess that is chump change to them. Customer service STINKS! They don’t care about their customers unless you are a bigger fish.

We hired Best Flooring to replace a carpet for a rental property. The existing carpet had many stains and smelled from animals and had to be replaced ASAP so we could show the property to potential renters. We were told by Best Flooring that they could do the install within a few days. We were then contacted by some high quality renters who were very enthusiastic about wanting the place. When they went to see the place the carpet had not been installed and the place still smelled bad, and the wife had to exit the place it was so bad. The install did not happen for well over a week, and we later learned that our job was bumped in the schedule for a more lucrative job. The potential renters left and we still have not been able to rent the place. We will not recommend Best Flooring because they caused us to lose a good renter and lose income. This is a terrible business practice and we did not deserve to be treated like this.

My husband & I were undecided on which flooring material we wanted, not to mention the style and color. Kathy came into our home and simplified our choices with her knowledge. She was right on! And the installation went seamlessly. All of their installers were very professional and knowledgeable. We would recommend Best Flooring Center to anyone, whatever their needs. (And their prices were very competitive.)