Cleveland Property Management Group

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As a Tenant I must say CPMG (Cleveland Property Management Group) is the worst property management group I have ever experienced working with (2012). The total lack of communication to solve at all levels, completely inappropriate behavior from management and the worst level of service you could ever imagine when you have a complaint are part of why I consider CPMG as the worst choice for tenants.



As an executive manager at an international company I have had the opportunity to live in different countries and places over time. I have worked with several properties management companies where they all did a good job and some even did excellent.



In the particular case of CPMG the rental property we got was not even checked before we moved in, safety issues were not addressed, pipe leaks (4 leaks), No draining on the bathtub and sink, Poor hot water, Lightening missing/broken in most of the interior and exterior lamps of the house, smoke detectors broken, stairway broken are just part of the issues we had to deal with the day we moved in.



The staff team denies giving the name of their supervisors, people change their position in the e-mails they send taking different roles and there is a total lack of customer service mentality. Totally inappropriate communication and the inability to even say “sorry” we missed checking the house as we promised we would do before your move in date, or say “sorry” for the untimely and inappropriate communication we have had. In addition to this the general manager is denying to give us time for a meeting to discuss issues and even the receptionist has the instruction not to give the name! What kind of company is this!!!



TENENTS: I strongly suggest that if you are going to rent and there is any involvement of Cleveland Property Management Group, just walk away and don’t do it, unless you can live a completely inappropriate behavior from its staff.



OWNERS: Be sure we will never rent a property again where Cleveland Property Management Group in involved and, we will let every person we know about our extremely bad experience.