International Services Center

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I went in person to get a translation of my high school diploma. I asked the lady at the front desk about the price and she said she didn't know. I asked to talk to a manager and she said she wasn't there that day. Later the manager came by and I talk to her and she said it was $45 per page and mine would be two pages but she would only charge $60. They also told me that my transcript is going to be done in 7 to 10 business days. On the thirteenth day my wife called to ask for an update and they told her that I had picked them up. I had never gone in to pick them up and when we told them that they said they had sent them awhile ago. We told them we'd never received anything and asked if we could pick them up in person. They said they don't have copies but then said that they had a copy I could pick up. When I went there they handed me one page not 2. I asked to talk to a manager because I had paid for more than one page. She asked why I wanted to talk to a manager and then told me that I couldn't talk to her.