Crown Chrysler Dodge Jeep Ram (Cleveland, TN)

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DO NOT use the service department or parts. They are slow to get parts and fix issue. I have now had 2 bad experiences with them. I WILL NOT use them again. I DO NOT recommend them. They give you the run around. They don't know when parts will come in. They say your car will be ready then 2 weeks later it still isnt, or they say it is ready and you go pick it up and it won't start. Management does nothing to try to help solve the issue.

Hats off to Terry ( Sales Manager) and Josh Bowers for going out of their way to accommodate the purchase of our new 2014 vehicle. Their professionalism and patience allowed our deal to go as smooth as possible. My husband states Crown Dodge of Cleveland has the best service department he has ever dealt with. I would highly recommend anyone to use this dealership. Very satisfied customer :)

Made two visits to the dealership and left both times disgusted. Made a big noise and management heard me. Dropped everything else and fixed my problem correctly. Was totally put out a first but all ended well.