Enterprise Rent-A-Car

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My car was recently stolen so my insurance company sent me too the Clinton Enterprise for a rental. When I arrived my reservation had been made but, there were no cars available that would be under the price the insurance company was willing to pay which left me having to choose a car that would cost me extra for the duration of the rental. That was very frustrating in itself because you never really know how long you would have the rental. So they explained that they would take the overage amount out of the deposit that I made which was fine with me. However, after those monies had been exhausted I felt like they were calling me everyday asking for more money even before the week was up. I spoke to several different reps and was told several different reasons as to why they needed to call me and when my card would be charged. This was very confusing and frustrating. The manager did offer me a free upgrade when I returned the vehicle.

Had some hesitations about this location when they showed up over an hour and half late to pick me up. Like c’mon, I live 5 mins away, what’s the hold up? The car itself was great but the random charge in excess of $200 was not as great. If your company makes a mistake and unintentionally charges a customer, fine, just do your best to resolve the situation and return the money to the customer as soon as possible. This is not what happened.



There seems to be a lack of communication between the employees as every service member I spoke with offered a different reason as to why I was charged the amount. I would receive one call from an employee promising to rectify the situation, only to find no efforts were made and all the employees clueless the next day. This process repeated it self a couple of times. The situation has still not been rectified. My family and I have been Enterprise customers at this location for years, and this is the first time we have ever encountered such problems. Maybe it was a situational problem? Who knows, but this whole experience was enough to leave a bad taste in our mouths.