McDonald's
Write a Review 586-468-8822
OPEN NOW - Closes at 11:00pm

1617 S Gratiot Ave, Clinton Township, MI 48036

We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.

Reviews

Jo L.

09/16/2015

Provided by YP.com

WOW! Worst service we have ever received in ANY fast food drive and it was not even busy!

Unfriendly, then rude and a long process at the order screen. (she changed it several times, no ranch will really mess them up.)

Then at the window they charged our card for the WRONG ORDER!

When we let crew member Tina know it was the wrong order she snapped at us, "What was your order?" As we were telling her she cut us off and said "Yeah, I got that."

Then we have her "manager" if you could call this person a manager lean out the window tell us, "I need your charge card again"

(The order they charged us for was cheaper, so she wanted to charge us the difference.)

WE NEVER HEARD THE WORDS I'M SORRY FOR ANYTHING.

They had us sitting in their drive for over 20 minutes for some chicken wraps! That is all we ordered. Nothing else.

Tina, the crew member thought this was funny so she stood there and laughed as we told her manager how long we were there and how she was rude and could not take the order very well.

The shift manager did nothing, and I mean nothing.

We were so upset by the end of it we told her to refund what Tina charged to our card for the wrong order and cancel our order for the chicken wraps. Again, no apology.

I was just blown away. I have no idea why Tina or this shift manager is even employed in a business where they must deal with the public since they are so bad at it.

This is a very well placed McDonald's with the potential to make or break top sales records for this area but NOT WITH THIS STAFF!!!